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    Dell rep straight up lied to me.....

    Discussion in 'Dell' started by agh2415, Aug 11, 2007.

  1. agh2415

    agh2415 Notebook Guru

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    Here's the story- Laptop wasn't supposed to ship till 8/15, but i came home Thursday night (8/9) and saw it had shipped. I'm moving back to school on Monday and wasn't planning to have the computer but since it got moved up i called dell to see if they could get here by saturday. I then proceeded to spend a few hours going between dhl and dell figuring out who could help me. Finally a dell rep PROMISES me that it'll be here by sunday :mask: Anyway tonight i call DHL and they basically say dell lied and there's no way in hell i'll get it before monday. Can't wait till customer service opens tommorow so i can tear'em a new one.

    Cliffs:
    -Order shipped early, leaving for school monday and try to get it delivered on sat
    -dell rep promises it'll be here by sat, dhl says that's BS
    -i'm pissed
     
    agh2415, Aug 11, 2007
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  2. zfactor

    zfactor Mastershake

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    yeah i had the same story from dell they would call dhl and take care of it.. nope no such luck i just waited it out..
     
    zfactor, Aug 11, 2007
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  3. Les

    Les Not associated with NotebookReview in any way

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    With a start like that, "Dude, your not gonna get a Dell!!!"

    First, Dell Reps lie all the time but, if its not in their power in the end, its not a lie.

    No deliveries on Sat...thats a given.

    If you think your alone, read the threads...your story is one in a million.

    Ide advise to approach it with a cool head.
     
    Les, Aug 11, 2007
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  4. agh2415

    agh2415 Notebook Guru

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    i thought they could deliver on sat if dell requests it. I know there's a lot of other stories, this was just my rant to get this off my chest
     
    agh2415, Aug 11, 2007
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  5. Les

    Les Not associated with NotebookReview in any way

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    Ooops...Im not sure with DHL...was thinking out of turn...
     
    Les, Aug 11, 2007
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  6. zfactor

    zfactor Mastershake

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    they can deliver on sat but.... when dell puts in the change request that alone can take up to 48hrs.. so by that time you will have it on monday.. also if its in transit already they cant do anything about it at all.. they can (dhl) try to help if they want be rushing it thorugh as they did for me... but if not then you'll have to wait.. sucks i know
     
    zfactor, Aug 11, 2007
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