Dell replacement laptop worse than the first.

I got a replacement for my grainy SEC3350. Guess what? It's another SEC3350 with even more grain and some extra light bleed to boot.

Dell, why can't you just put decent LCDs in your 1520s? I mean, seriously. Hello???

I have spent at least 5 hours on the phone to get this replacement that is worse than the first laptop they sent me. I wonder if this is some kind of joke? Send out an even bigger piece of **** and maybe the first defective laptop will look good?

 

Man that sucks. I thought they would AT LEAST do a check before sending out the replacement.

 

Maybe it'd make more sense to hate the company that makes the SEC screen, kind of out of Dell's control.

To big of a demand to maintain steady supply of decent parts. Last time I heard Dell ain't the only ones feeling the burn of the grainy screens. My friend has gone threw 9 different HP laptops - all screen issues.. Then went to Lenovo and had his laptop burst into flames on his desk (battery), so he got a Dell.. He got a LG screen with his - it's as pretty as my LG.

 

Thats no excuse.

 

Whether there are supply issues or not- dell, hp, asus, whoever has these grainy screens is just plain nuts if they think we're going to stand for them. I can go to any circuitcity/bestbuy/staples in the land and see all kinds of laptops with perfectly good screens. Why should I hold dell to a different standard?

 

Totally agree, I wouldn't stand for a grainy screen either, no excuse, but everyone going as far as suggesting that a companies entire success is meaningless due to this recent screen issues seems a bit well dramatic.

Common you don't become the number 1 (or second) top computer manufacture selling defective products for many years.

Honestly, I think computer manufactures need to kick these part manufactures in the ass a few times, maybe drop a few business threats if needed to insure quality products on a consistent bases.

Frankly I'm shock that they even shipped these screen out of the factory when they are aware of there condition. They use computers and people to visually test each and every screen before it leaves. This I know for sure because I've been privileged to visit some of the factories in Japan, and witnessed it for myself..

Overall, I'll never buy a TV or anything under these Screen manufactures brand - that are responsible grainy screens.

We should riot the front doors of the offices of these places.. lol.. Little fire will show them who's boss.

 

i don't think i recall saying anything about dell's succes. i just think now is a bad time to buy a dell. it sure is easy to get dramatic online, though! DAMN YOU DELL!!!! lol!

and you are exactly right. you don't become the number one manufacturer in the world by selling defective products and this is exactly why i am angry.

dell has supplied better LCDs (and who knows what other parts) in their PAST laptops. it is the relative drop in quality that makes this so frustrating.

if they had been placing these lousy screens in their laptops for years, i would not be *****ing because i would have received what i had expected.

get it together dell!

 

What kind of screens are we talking about here?

Widescreen WXGA Display?

Widescreen WXGA Display with TrueLife?

Widescreen WXGA+ Display with TrueLife?

UltraSharpTM Widescreen WSXGA+ Display with TrueLifeTM ?

~

And do they tend to get worse (grain-wise) as you go further up the screen choices?

 

lol seems all of them but wxga+ are the hands down worst and then id say the wsxga then the xga

 

There's no way Dell's going to "kick their asses" simply before Dell relies on them for screens. They'll reply back by not giving Dell anything, then what does Dell do? Plus, I don't see how now it's LG, SEC, or Samsung's fault... Dell paid for probably the cheapest screens, perhaps, they are suppose to be mostly grainy, maybe it's designed for use in North Korea or Ethiopia where they are just introducing colour monitors. I heard on the news a while ago that Dell earned a lot more profit from buying cheap components.

So... you agree that we should "riot" at the doors of the screen monitors. But, not at Dell for their utterly incompetent CSRs, long delays, whining processors, falling logos, and shipping laptops with the wrong components.

I don't get why you create excuses for Dell but harsh at the screen manufacturers.

 

There's no way Dell's going to "kick their asses" simply because Dell relies on them for screens. They'll reply back by not giving Dell anything, then what does Dell do? Plus, I don't see how now it's LG, SEC, or Samsung's fault... Dell paid for probably the cheapest screens, perhaps, they are suppose to be mostly grainy, maybe it's designed for use in North Korea or Ethiopia where they are just introducing colour monitors. I heard on the news a while ago that Dell earned a lot more profit from buying cheap components.

So... you agree that we should "riot" at the doors of the screen monitors. But, not at Dell for their utterly incompetent CSRs, long delays, whining processors, falling logos, and shipping laptops with the wrong components.

I don't get why you create excuses for Dell but harsh at the screen manufacturers.

 

There are such things as quality standards which any panel maker tries obey...

I don't think Dell has made contract opting for grainy screens

 

I can understand your frustration (to an extent) but since you have a new system which falls under the Total Satisfaction program, return it for a full refund and go to Circuit City and pick one up if you like. S**t or get off the pot as they say.

There is always inevidably a growing period with new lines of systems as well as the possibility that some things may slip by. Here at NBR it sounds like a large percentage, when in all actuality, we are less than 1%. Most come here for the exact reason you have which is to vent first and hope someone can help second.

If you have spent five hours trying to accomplish what takes everyone else 4-5 minutes in speaking with a Dell rep, well I guess maybe its time to do a bit of an internal searching here to find out what the true problem is.

I was contacted just yesterday about an issue regarding a screen with very bad bleed, so bad in fact, that it has got buckling on the bottom and has gone opaque. I followed up and now the system is being replaced without a hitch and the screen being sent to a quality control address where it will be looked at closely. I am told this may be only the second of its kind to exhibit the drastic colour changing to an opaque film.

My thoughts....grab a shot of JD (if you are old enough), sit back, do a little yoga, some breathing exercises and try it all logically. yelling at Dell doesnt appear to be working much for you thusfar.

 

This is why I won't send my laptop even though my LCD is a bit grainy. I don't have the headphone or CPU noise, nor do I have light bleed. I'd rather keep this one problem then send it back in and have it come back with more.

 

Actually I've agreed with pretty much everything you say, but unfortunately this problem up above is far too typical and goes beyond 'looking at one's inner self' to find out why it takes five hours to solve a problem that maybe should take three or four minutes instead.

The solution would be to pay for Dell's premium customer service and have your problem solved in five minutes by an attentive rep, but most people don't pay for that and wind up getting a Hindu script reader instead. You get what you pay for.

Even so, I've found that if someone has been burned by a brand name once, they tend not to go back to that brand name again. That would also tend to be Dell's problem (and not the customer's) since any kind of customer loyalty is now thrown out the window.

It may also be one reason why Dell has slipped to 2nd place behind HP.

 

Do customers with premium customer service use a different phone number?
Most of my time on the phone has been waiting to be connected, before they even know my customer number or what type of warranty I have.

 

I have 2 replacement with Dell on my 1420. It's pain to chat with tech support several times, wait for new unit to arrive, and finally, re-install all the softwares again. I even wanted to returned it after my 3rd unit because Dell mistakenly sent me 5400 rpm HD instead of 7200 HD. That's already 45 days after my purchase. Long story short, I need a laptop and besides the problem, I really felt Dell stands out from SONY and HP in look, function, and DEAL... So, I ask Dell for compensating the trouble i have to go through. I ended up getting $125 back, make my t7500 1420 end up to be $875 after tax in california. I think my experience is more positive than negative so far.