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    Dell representatives: robots or humans?

    Discussion in 'Dell' started by Lao, Feb 16, 2008.

  1. Lao

    Lao Notebook Evangelist

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    Maybe some of you saw the 160GB hdd price error on Dell's website this week. Maybe some of you placed an order hoping that it would be delivered. Well, the same thing I did too. I placed an order for 3 hdd's, knowing that there's 99% chance to be canceled, which it happened.

    BUT, my problem wasn't the cancellation of the order. My problem is that Dell put a hold on my CC and even today they didn't un-block my money.

    Yesterday I sent them an email. Here it is after 3-4 email exchanges between me and them. I bolded the text I sent to them. Notice the error in they're email saying the order was canceled in December. :eek:

    Is it a robot responding to these emails or how come they keep repeating the same thing all the time?!

    Read from the bottom first. That was my first email.

     
    Lao, Feb 16, 2008
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  2. FearTheTerp

    FearTheTerp Notebook Consultant

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    Dell Reps are definitely robots. They do not think for themselves, nor can they in dell's system. Dell is great when it comes to simple matters like simple system exchanges, returns, small petty problems, but when it comes to special circumstances like yours, or mines where they were trying to replace my 1520 with an extremely downgraded 1525 and are now denying me a system exchange, they can't do anything, heck, not even the manager can do anything. Thats why I don't think I will buy from dell again.
     
    FearTheTerp, Feb 16, 2008
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  3. nizzy1115

    nizzy1115 Notebook Prophet

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    Some of their email systems are automated others are not. The thing is, they have standard emails that they use for situations that are prewritten so that they can be assured to have a high level of professionalism no matter who is sending it. The same thing goes for tech support. They have procedures of what to ask and what to say written in front of them. This is done so that every customer can receive the same customer care as everyone else.


    As for your complaint, I think you do not have a valid argument and are in fact ignorant. Since i was the one to have originally posted the deal, i now regret my decision to do so and will refrain from such actions in the future. This will prevent trolls like you from getting upset about something so minor.
     
    nizzy1115, Feb 16, 2008
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  4. Lao

    Lao Notebook Evangelist

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    Hehe! I'm ignorant?! You make me laugh.

    Let's imagine the next situation: You place an order in total of 1500 $ or 3500$ and then Dell emails you to say it was a price error, but you still have your money blocked by them? Let's say you could get another deal on Lenovo or HP or whatever and you can't pay because you got blocked for a week or two by Dell? Let's make the situation even worse: the Lenovo or HP deal expires before you get un-blocked. Would you consider yourself ignorant?

    Want more hypothetic situations? Think it over. ;)
     
    Lao, Feb 16, 2008
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