Dell return questions

Hi everyone, I just requested refund for my laptop and booked an appointment for the collection on 12-May-09. I have looked many threads in this forum and everyone said the label of return authorization code has to be printed off and stick it on the box. But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money. I have made another call to confirm this and she told me the same thing. So..is that the fact? Has anyone experience the same thing as me? Also, I confirmed they will give me back the full amount of money which is good, just worrying about the label of the box (authorization code). Thanks.

 

The DHL guy should have the information. Just be SURE and get a tracking number from him/her.

 

which means i can return it without return authorization code? I have got the case number of returning issue. I guess they have got the record and will notice the box is for returning.