Dell sends back complications

SO monday i received my dell back from warranty repairs for the second time. Unfortunateley i did not sign for it as i would have checked the notebook before i signed for it.
My I9300 has come back with problems it did not have when i sent it away! I have already spent more then three hours talking with dell support online and over the phone and i have yet no solution for any problems and they have not determined wheather it needs repairs for the third time.
The computer has more then one problem now.
1.The computer will freeze somtimes if i hit the palm rest it will move the mouse a little and a couple hits will unfreeze the computer. Sometimes i can even hear the fan kick on when the comp comes out of its frozen state. Sometimes it will not unfreeze.
2.On one occasion the whole comp began to lag every other second the mouse would freeze then end up in the direction it was being dragged.
3.Some times the computer will not turn on the power and the first three LEDs (from left) would light but with in two seconds without even showing anything on the screen the computer would shut off.
4.The most annoying problem! The keyboard stops functioning out of no where! When this happends i have to restart the computer to get it to work again. Nothing specific triggers this. Dell has had me reinsert the keyboard and the problem persists.
5.This will be the third time i have to send it off for repairs though dell has not scheduled a pick up.
6.Dell sent me a computer with problems my computer did not have when i sent it for repairs
I have already ran the diagnostics test and the keyboard stop functioning so i could not proceede. Dell has asked me to go into safe mode again keyboard stops working.
The keyboard has stopped working twice while i was writing this, HOORAY the mouse can copy, cut and paste!

Can anybody help with these problems?

 

Onscreen keyboard built into XP...

No, seriously. You're gonna need to talk to Dell about this, demand to talk to managers until you get high enough up for them to send you a different system.

 

BBBuuuuuddump BUMMMPPP

 

Honestly, I don't know either. This is something that dell will have to fix since it is hardware.

One thing I can suggest is to unplug and then plug the keyboard back in. They might have not gotten the connector in their tight. Service Manual: http://support.dell.com/support/edocs/systems/ins9300/sm/index.htm

What have they been trying to fix or what is the previous problems? I wonder if something is wrong with the motherboard.

 

Why so many problems with Dell mobo? I have to send my laptop in for the second time in two months. Seems like if they can't accurately diagnose the problem they just replace the mobo....

 

Honestly, I really don't know. There hasn't been any recalls to my knowledge on it. My problem with the MB was very common - power supply becomes loose in several notebooks. It doesn't matter about the manufacturer

I kind of question the mail-in warranty. I've never seen an official document on how the mail in warranty works (like is the work done by a professional technicial or by a third party, maybe someone just out of high school, etc). I've notice that mail-in warranties usually have more problems than at home/office warranties but this is the case with several manufacturers. I remember seeing a thread in the HP forum where someone mailed their laptop in, and it came back with a new HDD. All of their documents had been lost. A few weeks ago, someone sent their laptop into Dell and ended up having BIOS problems - I can't remember who it was though, but the point is that none of us really know what happens to our laptop when it goes into the repair depot.

I'm stating all of that cause I wonder if that doesn't play a part into it. I guess what I'm trying to get at is that with the at home/office warranty, the tech is doing the work in front of you, so there is less of a chance of having more problems. When my MB was replaced, the tech was very nice and friendly. He made sure that my laptop was working before he left and even allowed me to try it out for a few minutes. Plus he left his card with me in case I had any problems.

With mail-in programs, you don't get that. You have to trust the manufacturer and be willing to take the chance that something else might come back wrong. Don't get me wrong. I'm not saying that mail-in warranties are bad. There is the good and the bad sides to all warranties. You have to think of it as taking your car in for repair. There is possibility that they might fix it and everything is perfect. Then again, there is the possibility, that something else might happen.

Okay i'm off my soap box. I don't think that helped Shagrath. My advice is to do what mZimm did. Contact dell and request to talk to a manager. If they don't let you, send an email, talk with them... do whatever you have to do to get throught to Dell on what happened with your laptop. Obviously something serious is going on. I could tell you reformat and hope that fixes it, but without knowing what your previous problems are, there is no telling what is going on now.