Dell sent me 3 laptops, but only asked for 1 back ? I got extra laptop for free ?

heres a pic to prove it with my watermark



the 3rd one is a 1501 i bought for someone else

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story:

i had a old 14" inspiron that had some issues back in may, they said they will ship out a replacement

a few days later i recieved another inspiron but it was the wrong size @ 17"

i called in, they said the old 14" inspiron does not exist anymore so they gave me an upgrade but i said i dont want a 17" laptop, they said fine and sent me a 14" latitude

so then i had 3 laptops with no return label (this is june)

a week later someone called me asking me if i had sent back the 14" inspiron, i said no cause i have no return label, they then emailed me the return label

i then sent the 14" inspiron back in july

its now sept and so far no calls yet about the 17" inspiron that was the wrong size

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i notice in my account on dell site that the 14" inspiron i returned had a different customer # than the 17" inspiron and the 14" latitude

does this mean somehow they forgot about the 17" inspiron since it shares the same customer # as the 14" latitude?

ie 14" inspiron customer # is 111
17" inspiron + 14" latitude customer # is 222

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also the warranty on the 14" inspiron was transfered to the 17" inspiron, then when i got the 14" latitude, i thought the warranty would go from the 17" inspiron to it, but there is no warranty on the latitude, only the 17" inspiron has the warranty

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I WONT BE SELLING IT NOW, WILL JUST KEEP BOTH TO USE SINCE IF THEY EVER CALL I CAN ALWAYS RETURN THE EXTRA ONE, BUT IF I SELL IT AND ANYTHING HAPPENS THEY CAN TRACE IT BACK TO ME

too good to be true? if they did indeed forgot about the 17", i want to sell it asap to get some money for it before the price keeps dropping

i was thinking of waiting till dec, but by then the laptop would be worth less...free is free though if they did forget about it

 

Your lucky.....

 

im thinking this is what happened

14" inspiron was tagged to be replaced with 17" inspiron...warranty was transferred over

when i called to complain, they tagged the 14" inspiron to be replaced by the 14" latitude....warranty was NOT transfered over

dell records only show me having to return the 14" inspiron since it was only replaced by the 17" inspiron

the 14" latitude was not inputted into the system as a replacement since there is no warranty on it (should be 3 years for this, but they didnt even give me my warranty transfer from the inspiron)

any other thoughts/assumptions on this matter? im not going to call up dell myself and ask for a explanation on why my latitude has no warranty, they might then realize i still have an extra laptop

 

You might also consider that this is, in a way, a form of theft. Even though you might not get caught, it doesn't mean that it's right. It's not like a Coke machine that randomly gives you a free pop but then other days eats your dollar. If I were you, I'd call Dell and ask for a return label.

Although I wouldn't mind having a free laptop, or a vending machine that randomly gives out free laptops.

 

ohh ohh gimme one gimme one ^^

 

I agree completely with this. If you decide to keep it, it's theft, plain and simple. You should call Dell and explain the situation.

 

Some people have no morals.

 

I agree, as much as a free laptop is nice, if you do have a problem with your 14 inch one, there is no warrenty, if you called them after the 'issue' with your 14 they will relize the mistake and than who knows what will happen. If you call them now, they will transferre your warrenty and send you a return label or who knows, they might just let you keep it.

If you don't steal anything, you can't get blamed for Theft. plain and simple

 

Yea dude, if they find you out they could pursue legal action. I wouldn't risk it....just tell them.

 

i have purchased alot of laptops from dell (9 so far in the past 2 years) but that was the first time i ever had to get a system replaced

its soo much easier to say return the laptop when you're on the other side

a part of me says yea its wrong, but another part of me says not my problem that someone screwed up

oh the moral dilemma...i certainly did not post this to brag, i simply wanted to see what others thoughts were on this....and to see if someone else out there had similar situation

the 17" inspiron is still packed in its box next to my desk, i just have it ready in case they ever call to get it back (but i just wanna see how long i can hold onto it, perhaps sell the 14" latitude and use the 17" till they ask me to return it or if they forget it, i really did get a free laptop, but i can't carry around a 17" everywhere i go since its not convenient)

 

I don't think it's much of a dilemma, personally. Yes, it was a mistake on their part, but that doesn't make it right for you to keep it. You didn't do anything to deserve it, such as pay them money or something crazy like that.

 

Congratulations! You've just figured out what's wrong with society.

Oh and remember......Karma is a horrible thing to tempt.

 

No. Keep it. It's Dell's fault. Why should you be responsible for THEIR mistake? If you care about Karma then keep it. That's what Dell gets (or in your case doesn't) for delaying my laptop. There's no way they can pursue ANY legal action. I have more right to sue them for the delays than they have rights to sue you.

 

And in the next breath you're going to complain about Dell increasing their prices.

This isn't a case of "Finders keepers, losers weepers". If he sells it off and then Dell figures out their mistake, he's SCREWED! Better just to be honest and tell them about the mistake.

 

I wouldn't be complaining, I'll buy from Toshiba.

 

Well you enjoy your Toshiba then. I'll continue to love my m1330!

 

and some have too much morals

id keep the laptop..its been wat 4 months?

but i wouldnt sell it..give it to family member to use just incase dell calls for it

iv had dell send me doubles 3 times in the past
one was for a 2407fpw, another was a cannon SLR, and another was for a 8800..and to this day they havent sent a word
good things happent to good ppl haha

 

Sweet. That's some really good "compensation".

 

If it was me I would return it to dell. It is the right thing to do. Not the most beneficial but the right thing. and if you will decide to return it then better sooner than later since, as you said, its value is decreasing and very quickly it will be of no use to you or Dell.

 

i once ordered a toshiba laptop from..... QVC! they sent me two identical laptop but one of them is of different address but the bigger box shipping with it have my address so i have two identical laptops... stuff happens.

 

Hey, einhander, I just cancelled my Yellow 1720, good luck on getting yours.

 

i can wait until the end of time just to beat the record

i already have three laptops (tx1000z,c90s,zv6000) sooooo is just for the color is not paid with dell account so i wouldn't worry

 

Yeah, but Dell pisses me off, so I don't care about taking Dell's property. I like Apple I'd return.

 

well it'll get here eventually. the question is.. when?

 

You better get some serious compensation. They offered me 5%, that's ****. There's a 10% price drop anyways. Not even a free monitor, or a couple hundred dollars.

 

Your sense of entitlement is really something to be proud of! BRAVO!! :rolleyes2:

 

They have up to one year to charge you for it and they will

 

It's only a matter of time before they figure it out. Do the right thing and contact them to tell them what's happened.

You might even be able to bargain with them and get it at a discounted price. You won't know until you try.......but keeping it and selling it could potentially end you up in a lot of trouble! Is it really worth it?

 

Sometimes my boss pisses me off, so should I not care about stealing his property? I like my office mate though, so I'll leave his stuff alone. In fact, I really hate Wal-Mart, so I'm gonna go in there and just pick up a few CDs and stick them in my pocket and walk out.

Hmm... I don't particularly like that logic.

 

It's flawed, at best!

 

I'm not a lawyer so I have no idea if it's legal to "keep" the laptop. But, nonetheless his situation is way different from actively stealing. If it's legal, then I don't think Dell deserves the moral kindness.

 

It's not way different from actively stealing. The end results are exactly the same, he would end up with a rather valuable product that he didn't purchase, and it wasn't given to him. He is actively keeping it instead of returning it. It is stealing.

But enough of that, you guys can discuss who will buy it, I'm just repeating my points using previous words.

 

i see a lot of people here have strong moral fibers.

why not just play robin hood and donate the extra laptops to

http://heroesforchildren.org/laptops.html

 

Actually it would be theft by conversion, is the appropriate term for this type of thievery. That is, if he/she misled Dell by representing three orders, or they were canceled etc. Causing a confusing paper trail. Not really his fault but Dell could scream "theft by conversion." Federal offense, minimum 5 etc etc.

But if Dell, simply sent him three laptops on their own accord, via their screw up, ad min, mfg etc. They are his, by law. FTC states that if you receive something that you didn't order. It is considered a gift. That's law. Morally that's the individual.

I would notify Dell. If they do not pick them up, via their dime and send the shipper to your door within 30 days. Your even more in the clear. They can not charge you nor sue you for not paying your bill for the extra laptops. Once again, it all depends on how the order originated and how it was handled.

 

Do the right thing and send the extra back. You screwed yourself anyway by posting it on the Internet lol.

 

Its good he is not in the UK because someone can "appropriate" a gift

 

Where does anyone get that this is a form of theft? It absolutely is not.

Lets get away from morality for a second here shant we???

He never, for any reason, did anything to deceive Dell. The extra system was simply sent through Dells own mixup in what they did. He has no responsibility whatsoever to return or notify legally.

In fact, if that system is in his name, he has colour of right ownership as put forward by Dell. This was done when it was shipped by an invoice to him.

If the invoice has another persons name on it then he has a responsibility not to open it and thats it. Legally he can let it sit there.

If its in his name though, Dell made the mistake and its his.

Dell can, however, later charge you for it and say it was just an oversite so be ready. The amount will be the amount reflected on your 'My Orders' section of your login at dell.com.

Now, as it was an exchange mixup, they may one day pick it up in an audit (which are done regularly) at which time you wil be charged the value of the system at time of delivery and still have no warranty on it.

The same goes if you sell it...There is no theft but later may be a delayed full charge for this which is what they are within their right to do.

So...sell it and chance the future...

You can do the smart thing (although still not morally correct )... sell your exchange and use the new one and if it ever comes around...just turn the new one back in to them and say thanks for loaning it to me.

or you can be morally correct and notify them at which time they will send you a tag and give you nothing for your honesty...although you were luck to get the exchange.

In the end...no theft...colour of right is transferred by that little paper on the outside of the box in his name with his address.

 

I say keep it. Everything that goes around, comes around, eh DELL? Here's hoping they send me two machines instead of one as well.

 

If this can be considered as unordered merchandise, then you are correct. Here is the FTC page that speaks of unordered merchandise. I'm not entirely sure that this counts as unordered merchandise; it was a mixup in exchanges, it was certainly known by both parties that he would be receiving a laptop. Still, I should not have spoken in such absolute or legally-minded terms, I am far from qualified.

Understanding that, I would still return it

Edit: I screwed up my quoting. Now I fixed it.

 

What he said above...I'm surprised by the responses on this thread from others....

 

What goes around, comes around indeed! Keep the laptop and just wait for Karma to strike you back!

 

hi all

ok i did not decieve dell, quick summary again of what happened

1) my laptop was messed up
2) they sent me a replacement which was the wrong one
3) i called in and said you sent the wrong laptop
4) they sent another replacement
5) a week later they only asked for the first laptop back with no mention of the extra laptop
6) its been 2.5+ months now

i wont sell it now that i think about it is if the other individual ever tries to buy extended warranty or has issues with it and reads up the service tag, it'll be under my account and then they can probably figure out i had 2 laptops sent to me...i'll just keep both to use

i have to admit alot of you sure have better moral values than me if you were in my situation...its easier said than done

:|

 

My wife just brought up a huge similarity thats not all to uncommon...

You go to the bank and find they depositied 100 too much in your account. What do you do? same same

 

This article is about an Australian couple who had that happen, but to a very different scale. Here is the page of digg comments for that article. I don't know the differences between Australian and US laws for this sort of thing, and I don't know what ultimately happened or is happening to the couple.

 

This reminds me of this experience I had, back when I was around...10 years old maybe?

I ordered the Cobra moccasin from the back of a GI JOE box...it was the green gunship...fit one guy in the front to drive..a bunch on the back to man the guns or shoot their own guns..it was pretty sweet....it floated in the tub, etc, etc... lol, i remember like it was yesterday, damn, that was 20 years ago...ANYWAYS...

i mailed away for it..some upc codes, 5 or 10 bucks...whatever...i get my boat...i'm a happy boy...i get a 2nd boat in the mail 3 days later!

Let's just say Cobra outnumbered GI Joe in my house when they fought at sea...

 

And eventually the Bank will figure out their error and fix it.

 

If there are so many honest, moral people in the world, why are there so many problems? Probably because everyone is hones and moral until the "mistake" happens to them.

To the OP: you certainly don't HAVE to return the extra unit. Thank your good fortune and be done with it. But like flamenko said, Dell might decide to charge you for it later on, and which point you're going to have to 1) return the unit to them if you still have it 2) cough up the dough, or 3) deny you ever received it in the first place. Or they might never catch on and you'd be getting away with it. You can see how your luck holds up.

 

I have a similar example. Work over pays me, obviously i notice coz there was an extra couple of g's. Next pay, they debit the over pay out of my account without notice.

 

Keep it and use it, if they ask for it back then you send it back, simple. Don't listen to the B.S. about returning it from ppl. Maybe dell will learn from making mistakes to do something right for a change!!

 

Since when did Honesty become BS?