Dell sent me 3 laptops, but only asked for 1 back ? I got extra laptop for free ?

dell probably wont ever catch itself..id just lend it to a family member or something

they've skrewed up twice in the past with me
one time i ordered a 2407fpw and i received two, another time a SLR (1k camera)..needless to say i never got charged for the extra free goodies, yeah karma mite hit me but, whatever dell skrewed up and clearly they dont seem to be doing anything to prevent it from happening again

 

For Dell, it was when they told me an EDD of 8/16, or when they told me another EDD of 8/27.

Plus, he doesn't have mens rea, the guilty mind. Thus, he does not have the intention of stealing. He can say that he assumed that it was compensation. For example, it's not a crime if you picked up the exact same luggage at the airport terminal by accident.

 

Bad example Jarrod....you fellow Canadian because....

Is it now a crime to open the bag and wear the clothes? Hmmm yup.

Good one though..

God I love this mens rea, actus reus and quid pro quo stuff...Feel like Im on 'Law and Order' Dum Du Dum Dum Dummmmmmmm.

 

What part of ESTIMATED DELIVERY DATE do you not understand?

Dell did not write on stone tablets in blood that you would be receiving your laptop on a specific date, therefore your argument is without merit.

 

Then's what's the difference between random and estimated? Plus, I spoke with a CSR on the 16th, and she said that the paint will arrive on the 20th and production would be finished by the end of the 21st. I believe she was quite firm on that. Or else I would've cancelled much earlier and had time to get a Toshiba. (buying it in the US instead of CAN)

 

es·ti·mate /v. ˈɛstəˌmeɪt; n. ˈɛstəmɪt, -ˌmeɪt/ Pronunciation Key - Show Spelled Pronunciation[v. es-tuh-meyt; n. es-tuh-mit, -meyt] Pronunciation Key - Show IPA Pronunciation verb, -mat·ed, -mat·ing, noun
–verb (used with object)
1. to form an approximate judgment or opinion regarding the worth, amount, size, weight, etc., of; calculate approximately: to estimate the cost of a college education.
2. to form an opinion of; judge.
–verb (used without object)
3. to make an estimate.
–noun
4. an approximate judgment or calculation, as of the value, amount, time, size, or weight of something.
5. a judgment or opinion, as of the qualities of a person or thing.
6. a statement of the approximate charge for work to be done, submitted by a person or business firm ready to undertake the work.


ran·dom /ˈrændəm/ Pronunciation Key - Show Spelled Pronunciation[ran-duhm] Pronunciation Key - Show IPA Pronunciation
–adjective
1. proceeding, made, or occurring without definite aim, reason, or pattern: the random selection of numbers.
2. Statistics. of or characterizing a process of selection in which each item of a set has an equal probability of being chosen.
3. Building Trades.
a. (of building materials) lacking uniformity of dimensions: random shingles.
b. (of ashlar) laid without continuous courses.
c. constructed or applied without regularity: random bond.
–noun
4. Chiefly British. bank3 (def. 7b).
–adverb
5. Building Trades. without uniformity: random-sized slates.
—Idiom
6. at random, without definite aim, purpose, method, or adherence to a prior arrangement; in a haphazard way: Contestants were chosen at random from the studio audience.

 

I'm disappointed that you can't perceive a rhetorical question, and that you need a dictionary for those words.

Nor is it written in stone that "a person who found an extra laptop, supposedly compensation for a delay dropped at his door steps shall immediately notify the company of its mistake".

Dude, we are talking about the MORAL obligations not legal ones. Dell's not legally responsible for my delay, and he's not legally responsible for Dell's mistake.

Let's play dictionary wars:

theft
n. the generic term for all crimes in which a person intentionally and fraudulently takes personal property of another without permission or consent and with the intent to convert it to the taker's use (including potential sale). In many states, if the value of the property taken is low (for example, less than $500) the crime is "petty theft," but it is "grand theft" for larger amounts, designated misdemeanor or felony, respectively. Theft is synonymous with "larceny." Although robbery (taking by force), burglary (taken by entering unlawfully) and embezzlement (stealing from an employer) are all commonly thought of as theft, they are distinguished by the means and methods used and are separately designated as those types of crimes in criminal charges and statutory punishments.

Intentionally: How? He called Dell for one replacement, he never intended to confuse Dell or anything.
Takes: Dell gave it to him.
Consent: Dell delivered it to his address... if that's not consent what is?

 

By your comments, it's evident that you're a little unclear on what Estimated Delivery means. I figured Dictionary definitions would be the best to help you in your time of need.

Did you get it in writing that the paint would arrive on the 20th and production would be done by the 21st? No? Oops!

 

my god bro, stop trying to be the internet pooolice

 

I'm not trying to be the Internet police.......If I was, you probably would have been arrested by now too!

Seriously, why is it so hard for people to use common sense? Yes it's annoying that Dell has SERIOUSLY dropped the ball. No it's not fair to the consumer who has placed an order in good faith, that a product would be delivered in a timely manner. Could Dell have foreseen the popularity of their new laptops and/or the manufacturing problems that ocurred? Probably not.

The only thing you can do is cancel your order if you aren't happy. That in itself is the strongest message you can send to Dell if you don't like what's going on.

To sit back and whine that you didn't get your laptop on the ESTIMATED delivery date accomplishes nothing at all.

 

Then explain why they are still marketing their notebooks so vigorously? And they still taking orders knowing they haven't even filled orders filled months ago?
why?

 

As a company, are you going to continue pissing EVERYONE off by delaying all the orders, or are you going to cut your losses and ship recent orders first and then fill orders that have been waiting longer?

From a consumer perspective, it sucks. From a business perspective it makes the most sense because they still manage to fulfill the recent orders and keep those customers happy rather than increasing the number of pissed off people.

 

I totally agree the EDD doesn't really mean anything, at least when Dell says it, but they KNEW 8/16 is NOT going to happen. Simply, because orders before mine were already being delayed to later than 8/16... So how the heck are they able to fill mine? Yet, that was what they said when I ordered.

But guess what? I'll still be badly pissed if they delivered my laptop last week. But at least I wouldn't have cancelled.

 

lol


Business is only functional with its consumers, keep that in mind. Don't you think by filling old orders first and putting a hold on new orders that it would drive up demand?
Word of mouth can really make a break a company. Those wise words come to mind "don't bite off more than you can chew" and it seems dells trying to inhale the green. I'm not here to argue so i will leave it with that now go back and enjoy life.

 

I agree, just like I said. Depending on how all this started. If it was order mix ups, or exchanges or omissions etc. Then that is a different story. But if he ordered 1 got three. There you go. I think we are all saying the same thing.

 

He returned one, so he ordered one got two.

 

hey just so you all know, i also ordered an inspiron 1520 (10th laptop from dell) like 3 weeks ago and the estimated shipping date is sept 26

thats a 6 week wait...

also some of you are quoting us laws to me

im from canada and ordered from dell canada so does that still apply?

 

keep it, this isnt some small home based company, this is one of the largest companies in the world, that laptop is less then chunk change for them, don't let these dudes rain on yoru parade, worse things have happened. seriously don't feel bad at all about it. here's what you CAN do, send an annonymous recommendation for them so it never happens again.

 

It doesn't matter whether it's a home based business or it's Microsoft......it's morally wrong. Attempt to justify it however you want, but it's wrong on every level.

I'm truly shocked at how many people seem to have no morals or ethics at all anymore.

 

This happened to me but with a 1200USD phone.

I only wanted it repaired...took them 2 months only to find out it wasn't repaired.

They said hold on to this one whilst you wait for the replacement. So many phone calls to find out where the replacement was...3 months later it arrives. I've got the old one to give back to them but they didn't ask for it so I kept it.

I think the REP knew I've been waiting ages for it and didn't ask because over the phone he said "I'll sort out some compensation for you".

(BTW, this has happened before. The first time I gave another phone back to them, they were like "Oh, I didn't even realise that it wasn't in the system. It says we already have it.")

 

Same rules apply. Believe it or not, there are more mail scams going on in Canada than the U.S. A lot of "bait" programs going on where companies send free or unordered items and then bill you to death and threaten with "final notice and collection attempts."

Canada's TC calls out specifically not to return the merchandise or service and not to pay for it. It is viewed as a gift. Like I said before, that's what the law says and may or may not be my stance on the issue. Hmmm...sounds like I could run for office!!!

 

interesting spiff77...im sure we all heard about columbia house

i signed up a few years back and then cancelled

they kept sending me dvds monthly, i called in and said im not even a member anymore...the csr there said oh sorry about that, its all taken care of now....no mention of requiring me to drop the dvds back into the mail...so i kept those too lol