Dell studio 14z came

And there are a few scratches on the casing, which isn't a big deal since it is refurbished. But theres a black spot on the screen that won't come off. I believe it's something with the lcd.

Can someone make a suggestion?

 

I don't really know what to do. The system is great minus the screen having 2 black spots on it. They are telling me to process an exchange it will take 20-30 days to get a new computer out to me. They gave me a reference number but won't email a confirmation for the exchange. It really seems sketchy since i only have 21 days, How do I know they arn't trying to prolong it until it's past my return time? And dell is known for screwing people over. Anyones suggestion is great, as of right now an exchange is being processed according to this sketchy guy on the phone.

Thanks,
Trenium

P.S This keyboard has alot of flex but is very comfortable to type on

 

And the charger won't charge the laptop, when I plug it in it just flashes on and off the screen gets brighter than dim... gah... And dell won't help and i can't understand half of the reps...

Someone help.

 

If anyone has experience with exchanging a laptop from the outlet with dell, please let me know what you did.

 

I had to do 2 exchanges with Dell I am currently waiting for the 2nd exchange it has been 2 weeks and it is still in production I contacted Dell to get an ETA they will get back to me on Tues. I have a reference number and an order number from Dell so if you have those you should be okay.

 

Thing is, i bought refurbished so they have to wait for a refurbished unit with the same specs as mine. Also, I didn't get an order number, jut a reference number =(.