Dell taking forever to ship my m14x?

Ordered on june 26th. EDD was July 8th. Delayed to July 15th now delayed to July 22nd.....Why is Dell taking so long and when do i get my damn laptop because this is ridiculous. I ordered stock parts. only thing i changed was the hd screen. I also ordered a mouse with this and that got delivered on july 1st. What is going on?

 

Yeah unfortunately this happens...and if you order any accessories along with your laptop order, they usually get shipped beforehand.

You could try and escalate to a Manager, Unresolved Issues, etc. And, see if they can do anything for you for the delays. Maybe they can bomp you to Next Day Shipping, or a gift card or even both? I had something similar happen when I ordered my 1530 & Mini 9 Netbook. I was able to get bomped to free Next Day Shipping & received a few Dell Gift Cards as a result.

 

I have the same problem with a laptop order that I am waiting for since I placed the order on June 24th. Dell apparently did not anticipate the huge demand for the laptop that I ordered. It was a standard configuration they were offering. Since the order was placed they changed my delivery date twice. The current delivery date will be 2 days short of a month from the date when I placed the order.

Frustrated I called Dell and asked who I needed to talk to to understand what my options are in regards to possibly canceling this order. I was put in touch with "sales resolution/Customer care" department.

I was just inquiring as to what my options were, and really had not plans to cancel it on this call. Will the rep offered me a $50 refund if I would not cancel the order. We talked for a while longer and then he said if I would agree to keep the order active he would give me a $75 refund. Now this made the wheels in my head start turning and made me realize that the refund amount is negotiable! So I said ok give me a $100 refund and I will keep the order active. So he said let me see if I can get this approved. Three minutes later he can back on-line and said Ok I got it approved. Also part of the deal is that if I get it after the next delivery date, I can return the unit if I want to and I will not incure a 15% restocking fee. I was also bumped to next day shipping which really is a Dell standard practice.

Then the rep assigned a case # for the $100 refund, and once the computer is delivered I then need to call Dell and give them the case # and they will issue a $100 refund to my credit card.

So after the rebate I will be getting my new Studio 15Z with an Intel Core I5-480M(Dell exclusive processor upgrade, faster than models offered thru Best Buy), with ATI Mobility Radeon™ HD 4570 for $499.00. Dell discontinued the Studio line in May so these are essentially a fire sale $879 less $280 discount, and now an additional $100 to get to the $499.00! For that price I can wait another week! So by all means get on the phone and call Dell, everything is negotiable!

 

They bumped me up to next business day but still this is ridiculous delaying to ship a LAPTOP. I just hope they dont delay it again. ive been complaining everyday. I call atleast once a day

 

That's awesome. too bad its late here. Im going to do that tomorrow and hope i get some discounts. They already expedited and stuff. they gave me a case number and on monday they said they would contact me on whats going on and whats causing the delays

 

next day shipping will not get you your laptop any faster and may cause you to get your laptop even slower as I recently found out

 

Good luck with your conversations with Dell, I was polite with the person that I talked to and he said well we have most of your parts in stock, and then I said yes but look we have slipped the shipping date twice already and it's going to be a month before I get my system. I have never had this kind of problem with Dell before, and it seems like no one can tell me what the problem is.

Clearly no one is in charge and no one knows what is going on. I had called Dell prior to July 4th and at that time they assigned someone to my case and assured me that someone was assigned to my case and would stay on top of it and that that they would call me with updates. Ok so on the 5th they call me to tell me my computer was shipping the next day ie. the 6th. OK that's cool, except that they now call me on the 6th to tell me there is going to be a 9 day delay in shipping! Ok, how can we be so messed up to tell me on the 5th that it's shipping the next day, then on the 6th call me back to say we have a 9 day shipping delay? Hello! Clearly we have a disconnect somewhere!

So it's important to be polite, and if you don't get satisfaction from one rep, hang up and call back and speak to another rep. Don't blame the rep it won't endear you to them. I never even threatened to cancel the order, I said I was only calling to find out what my options were regarding possibly canceling my order.

In this economy all businesses are having problems. I suspect Dell is cutting back on stocking spare parts and also making conservative projections to parts suppliers on parts needed for new computer builds. So now instead of just in time parts delivery of a couple of hours prior to build need, now we have a new step called, customer places order, Dell orders parts from vendor, wait 3 weeks for vendor to make and ship parts..., kinda stretches out the customer delivery dates.

On another note I helped a client order a standard Dell slimline mini-tower system, it took 4 weeks to build and ship their standard configuration. It arrived this week and we tried to set it up. Well the system would only power cycle and won't come up, so much for burn in. We called Dell said they will send out a technician with a replacement power supply and motherboard and should have your computer fixed in 2 days. Two days go by and client calls Dell to see where is the technician and the repair parts. Well we don't have the parts in stock and it will be a week and a half before we will have the parts in stock.

I suspect that better results can be obtained by ordering from Dell Small Business. I recently ordered Optiplex computers for another client and did not experience any of the above mentioned problems.

I really like Dell computers for a lot of reasons. I have also ordered computers from Dell's outlet and have had excellent results with that too. Previously ordered an Inspiron 15R scratch and dent laptop and the price was right and it's great. One thing about the outlet is the computers are there, they're built and ready to ship! No reason for any delays!

So good luck with your conversations with Dell. If you manage to get a price reduction think of it as compensation for the depreciation in value that your computer has taken in the last 30 days. I really like Dell, but cleary they need to deal with these issues because these kind of issues can really hurt business.

 

Like said, if you don't get any shipping resolve going forward, etc...you may want to try and escalate to a Manager, or Unresolved issues

 

Ok I hope you are having better luck that I am. First for the good news, Dell got my Studio 15Z to me two days earlier that their latest estimated delayed delivery date. That was the good news.

Now for the bad news, the computer powered on for 2 minutes and totally died. I am returning this computer to Dell as I really can't take any more. It has just been too much.

Fortunately my open case # due to the shipping date being delayed twice gives me the option of returning the laptop with no restocking fee or taking the $100 refund to my credit card. If the laptop would have been in working order I would have kept the laptop as the final price of $499 would have been great. But I just can't deal with any more of this and further delays of not having a working laptop. So it's going back.

I may decide to drive over to HHGREGG and pick up the original Bestbuy version of the Studio 15Z for the same final price of $499, this version has a slightly slower processor with integrated onboard video. At least if it doesn't work, I take it back to HHGREGG and exchange it the same day. No hassles. But I am not sure I am going to do that either. I may just take a break from the laptop quest.

There really can't be a burn in process if this machine ran for 2 minutes and died... Sounds like early component failure. I used to like Dell a whole lot more that I am liking them now.

I am not sure whether to turn to Toshiba or HP for a solution... Neither have been my favorites in the past.

My requirements are really basic I want to get an Intel I3 or I5 with a backlit keyboard , 14 inch or 15 inch for around $500 - $600. Any suggestions?

 

Latest with Dell Studio 15Z
Yesterday morning used the shipping tag supplied by Dell and sent my Studio 15Z back to Dell for a refund.
Yesterday evening a Dell support rep called to tell me that my Studio 15Z shipped! Really I received it yesterday and sent it back this morning!

Today I went to HHGREGG and bought the same model at HHGREGG for $489 vs the $599 that I originally paid Dell in June.

Now tonight I get a call from another Dell rep telling me that my laptop was delivered! Wow I am really impressed. Doesn't anyone look at the customer file before calling. It's like a train wreck in progress, everyone is in a different train car and no one knows that the engine has fallen off the tracks and that each of the cars in the train is falling off one by one.

I have clients that are in need of replacement computers and I tell them whatever you do, don't place an Internet order. Go to a local store and purchase your computer, that way no 4 week shipping delays and if it doesn't work you can take it back the same day and exchange it the same day.

I am glad that this experience is over with. Well almost anyway. Both of the Dell reps said that they will call me with the status of my refund... so I guess I can expect at least 2 more calls. LOL