The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Dell tech support: PRAISE

    Discussion in 'Dell' started by LaZzZy_Dude, Dec 17, 2006.

  1. LaZzZy_Dude

    LaZzZy_Dude Notebook Evangelist

    Reputations:
    38
    Messages:
    365
    Likes Received:
    0
    Trophy Points:
    30
    I bought a used X1 back in October on Ebay. Surprisingly it had 3yrs complete care and next day on site. I manage somehow to transfer the warranty to my name (only valid if you have a US address). Two weeks ago my screen back light just died. So doing all the warranty transfer can be long (up to 30 days) and Dell doesn't send you any confirmation (unless you call them to ask if the transfer passed). I'm in canada for my studies and need the laptop to be repaired b/c of final exams. It didn't take too long to get a tech to replace the whole screen once the warranty was transfer...GOOD job to the dell tech support!!!!!
     
    LaZzZy_Dude, Dec 17, 2006
    #1
  2. Ebs757

    Ebs757 Notebook Consultant

    Reputations:
    1
    Messages:
    250
    Likes Received:
    0
    Trophy Points:
    30
    Glad to hear your good experience with dell :)
     
    Ebs757, Dec 17, 2006
    #2
  3. vespoli

    vespoli 402 NBR Reviewer

    Reputations:
    1,134
    Messages:
    3,401
    Likes Received:
    0
    Trophy Points:
    105
    I'm glad you posted a positive story--too often Dell is maligned with horror stories of poor quality & poor customer service.

    People are more likely to complain than to praise.
     
    vespoli, Dec 17, 2006
    #3
  4. jim6172

    jim6172 Notebook Evangelist

    Reputations:
    64
    Messages:
    390
    Likes Received:
    0
    Trophy Points:
    30
    I have nothing but GOOD luck with service my lcd on my e1405 got real grainy it was an auo they replaced it with a lg nolw its a lot clearer and better viewing angle no problem at all just got lucky and got tech support out of utah in the us now that is luck
    jim
     
    jim6172, Dec 17, 2006
    #4
  5. count_schemula

    count_schemula Notebook Deity

    Reputations:
    331
    Messages:
    1,445
    Likes Received:
    0
    Trophy Points:
    55
    I've been wanting post a praise thread... as soon as I get my LCD to stop glitching. Because other than that, I really like my laptop.

    We'll see, Dell support just had me remove and re-seat my LCD. Kinda fun to take the laptop apart a little bit...
     
    count_schemula, Dec 17, 2006
    #5
  6. DVS1

    DVS1 Notebook Enthusiast

    Reputations:
    2
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    5
    A little over a month after getting my m1210 the DVD-RW drive stopped working. Used the Dell Connect chat room thing on a Thursday. Got a replacement drive the next day so luckily I didn't end up in their "well renowned" horrible customer service.
     
    DVS1, Dec 18, 2006
    #6
  7. count_schemula

    count_schemula Notebook Deity

    Reputations:
    331
    Messages:
    1,445
    Likes Received:
    0
    Trophy Points:
    55
    Chat is the ONLY way to deal with Dell service.

    They are sending a technician out with a replacement video card for my E1505.

    Sigh. 2 laptops, 2 catastrophic video card failures.

    I love this laptop otherwise.
     
    count_schemula, Dec 18, 2006
    #7
  8. LaZzZy_Dude

    LaZzZy_Dude Notebook Evangelist

    Reputations:
    38
    Messages:
    365
    Likes Received:
    0
    Trophy Points:
    30
    yaaa..you get fast answers with chat...
    i was just amazed how they offered international servicing...
    i thought their warranty wasn't covered internationally..
     
    LaZzZy_Dude, Dec 18, 2006
    #8