Dell's FedEx shipping is hosing me

I was pleased to order this laptop recently from Dell:

1 224-5207 XPS 1640, Intel Core 2 Duo P8700(2.53GHz/1066Mhz FSB/3M L2 Cache)
1 320-8178 Obsidian Black High Gloss Finish XPS 1640
1 311-9487 4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
1 320-8180 15.6 inch Wide Screen 16:9 900p HD+ WLED LCD W/2.0MP, XPS 1640
1 330-4424 ATI Mobility RADEON M96XT - 1GB
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 330-1917 DELL RESOURCE DVD,BACK-UP XPS 1640
1 330-6222 Windows 7 Label
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-7938 Dell Connect 2.1
1 420-9100 Dell Dock Consumer
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0323 Windows Live Search,Multiple User Interface
1 421-1193 Download Store Links
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English
1 430-2600 Integrated 10/100 Network Card
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI
1 421-1582 Cyberlink Power DVD 8.3 Playback
1 313-8874 8X DVD+/-RW Slot Load Drive
1 313-4783 Integrated High Definition Audio 2.2
1 430-3603 Dell Wireless 1520 802.11n Half Mini-card
1 461-8389 No Virus Protection Requested
1 312-0811 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
1 420-8051 Microsoft Works 9.0, English For Inspiron
1 950-3338 2 Year Limited Warranty
1 993-3488 Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
1 993-3487 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
1 986-0561 Banctec Next Business Day In-Home Service after Remote Diagnosis , 1 Year Extended
1 992-4500 Banctec Next Business Day In-Home Service after Remote Diagnosis , Initial Year
1 902-0941 Warranty Support,1 Year Extended
1 960-8710 Warranty Support,Initial Year
1 412-0360 Soft Contracts - Banctec
1 991-1179 LoJack Theft Recovery Service,XPS - 1 Year DHS
1 420-8655 LoJack Theft Recovery Softwarefor Laptops, 1 Year
1 467-7771 Thanks for choosing Dell!
1 988-7717 5GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online
1 420-9519 DATASAFE ONLINE 1.1 5GB
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 421-1347 Dell Software,Napster-link
1 320-0985 15.6 HD+ WLED Display Obsidian Black, 2.0 MP Webcam
1 421-0188 Facial Recognition
1 421-1010 Dell Webcam Central v1.4
1 330-5125 Intel Core 2 Duo Label

For only 1140$ after tax.

Dell shipped it Nov 29, estimated arrival date of Dec 1. First, FedEx didn't have any info on the tracking # Dell gave me for several days. It only appeared after I complained to Dell and they put a tracer on it. Then, it was "On Vehicle for Delivery" on Friday. No delivery was actually attempted. I called FedEx Sat morning to ask FTW. Was assured it would delivered Saturday. Nope. Been home all day both days, and there is an office manager in the lobby to take packages until the evening.

Not only am I pissed off, but I'm starting to think something fishy is going on! Has anyone else had any similar problems? I'm going to call them tomorrow and raise Hell!

 

That sounds suspicious / odd, but it's possible that this type of stuff happens, especially when you consider the quantity of stuff FedEx handles. Keep persistently calling them until you get it or get some answers.

 

Any feedback on this? Agreed you do need to be persistent with this since this is your lappy. FedEx should be able to track your Lappy with the Tracking #. And, they will probably have to do a search for it, if they cannot find it on their end.

If they they are stating to you it's "On Vehicle For Delivery"...it should also show up that way via fedex.com. Continue to "document everything". And be in contact with Dell & FedEx. My guess is FedEx is going to have to do an investigation if they can't find it. And, Dell will end up sending you a replacement order.

Cin...

 

I called them and pretty much gave them the 3rd degree. They didn't even offer a defense because it's clear I've been screwed over. The guy said he sent a message ordering the depot to deliver my computer as early as possible on the next delivery day (Tuesday). We'll see. I told him if it's not here that day, I'm reporting it as a lost shipment to Dell...

 

If it was on the Vehicle for delivery for Friday, it should've been delivered for Friday, then Saturday. Now they are saying for Tuesday? Yeah somethings amiss, and sounds like they are trying to figure out where your lappy is right now.

I would tell them you want it delivered tomorrow, not Tuesday..as it was supposed to be delivered on Friday/Saturday.

If this fails...then contact Dell (w/all pertaining info)...if you don't want to wait til Tues., and advise you believe that FedEx has inappropriately handled your system delivery, and they have no idea where you package is and you are getting one excuse after another.

Cin...

 

This, Make sure FedEx knows that it's missing and that you want an explanation. As sad as it may be, a lot of packages probably tend to go "missing" in transit around this season. Hopefully it was just a mixup on FedEx's part and not something more sinister.

Good Luck! Keep us posted!

 

I took your advice and called them demanding they ship it out tomorrow if they are delivering other packages around here. Let's see if the squeaky wheel gets the grease!

 

Yes, I'm glad you did! Please keep us advised as to what is happening ~ If it was on the truck as they say it was, there is no reason they cannot deliver it today.


Cin...

 

Finally got it delivered today. Guess my angry tirade paid off. So far the computer is great!

 

Awesome! Glad to hear everything went well!

Hope you like your computer!

Ricky

 

That's great news....and I'm sure "much, much" great relief for you!
Grat's on the arrival..NOW enjoy that lappy!

I'm glad it arrived safely to you!


Cin...

 

lol wow customers like you really make me laugh. You have no idea what us as fed ex drivers go through with customers like you. First i bet you live in a apartment complex / condo right with someone downstairs..a concierge right? well i bet this is what happend because we HAVE to attempt stops, we have a hand held with gps that shows if we dont attempt. I bet the person showed up i bet the person was taking a dog for a walk or something, concierges do like that. And they probally looked for you in the call box only to either a not find you, b call and you not answer, or c they called but you have a number that goes to a message stating sorry but this number can not be dialed? Usually the reason why a customer doesnt get their owner is because the customer doesnt do something right. They dont put a apartment number, they put the wrong zip code, they put se instead of sw, all sorts of things. Im sorry our way of doing things arnt perfect, but 99% of issues are from the customers not paying attention when the order is placed. Every morning i have about 5 stops that i have to take to our cage area just to have someone try to find the correct address for me for a stop because when ordering the person didnt put the correct info. Stop your ing, we dont care at fed ex when its your mistake, or your lil concierge isnt there. .

 

Feel better? Breaking up a long ranted paragraph makes it easier on the "eyes" for a read.

OP's issue was solved ~ Of course he is going to be concerned of his package when hes paying a lot of money for his lappy, and it wasn't delivered when it was supposed to be. And, he cannot get a defining answer from anyone at "Fed Ex".

It's nice to know that you represent FedEx very well, also BTW.


Cin...