The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Dell's Return Exchange Policy

    Discussion in 'Dell' started by SunShadow, Sep 1, 2005.

  1. SunShadow

    SunShadow Notebook Guru

    Reputations:
    17
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    Hey, I'm thinking about getting a Dell Inspiron 9300, but am held back by Dell's exchange/return policy. Does anyone know anything about Dell's exchange/return policy?

    Thanks for all the Help!
    SS
     
  2. kornchild2002

    kornchild2002 Notebook Deity

    Reputations:
    1,007
    Messages:
    1,925
    Likes Received:
    32
    Trophy Points:
    66
    You have a 21 day, no questions asked, return policy. Stores like Best Buy offer a 14 day return policy for their notebooks. I think that is pretty much all you need to know. You have 21 days to mess around with the notebook and decide if you want to return it or not as long as you haven't done anything to physically damage the notebook. If you go through Dell's prefered acount (Dell credit) then there are more variables to add to the equation.
     
  3. SunShadow

    SunShadow Notebook Guru

    Reputations:
    17
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    Thanks for all the Help!! I think I'll get mine then
     
  4. zxc

    zxc Notebook Consultant

    Reputations:
    0
    Messages:
    100
    Likes Received:
    0
    Trophy Points:
    30
    unfortunetely no :(
    http://www1.us.dell.com/content/topics/segtopic.aspx/dells_sat_policy?c=us&cs=19&l=en&s=dhs
    :(

    zxc
     
  5. Amber

    Amber Notebook Prophet NBR Reviewer

    Reputations:
    1,659
    Messages:
    5,066
    Likes Received:
    0
    Trophy Points:
    205
    Like Korn said, it is a 21 day policy. It is 21 days from your invoice or shipment date, but there has been some complaints that it does take some time to get a refund back if you return it.

    SG
     
  6. kornchild2002

    kornchild2002 Notebook Deity

    Reputations:
    1,007
    Messages:
    1,925
    Likes Received:
    32
    Trophy Points:
    66
    I forgot about the restocking fees. Normally if you talk to someone and tell them that you don't like your notebook they will not charge the restocking fee. When I ordered my Inspiron 9100, I had it for a couple of days then returned it. I had to pay for the shipping back but they did not charge me a restocking fee because I complained enough.

    You will be fine as long as you return it within 21 days of the ship date.
     
  7. SunShadow

    SunShadow Notebook Guru

    Reputations:
    17
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    Ok, thanks for all the help!