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    Dell's XPS tech support rocks!

    Discussion in 'Dell' started by road_warrior, Nov 15, 2007.

  1. road_warrior

    road_warrior Notebook Enthusiast

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    About 13 months ago I bought my XPS M1210, armed to the teeth with all the hardware I need and a full protection plan. (BTW, the mobile broadband internal card works great!) I've had a few incidents of Dell on Call support calls and the techs were very helpful.

    Last night I called because the keyboard started to "act".
    After a few minutes of on the phone troubleshooting attempts, the tech told me that a new keyboard would be shipped and a service technician would come and fix it within "3 to 5 days." This morning, about 12 hours later, a local service tech called and informed me that he would have the part today and most likely he'd be able to install tonite.
    He did it. My M1210 was fixed less than 24 hours after I made the call!

    Moreover, Dell's phone support techs speak American English, not "Indianglish", they know their stuff, and the hold time is very short. What a difference from Dell's "customer service " !
     
    road_warrior, Nov 15, 2007
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  2. adinu

    adinu I pwn teh n00bs.

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    Guess that's what you get for the huge price premium it is to get an XPS notebook.

    Goes with the saying "you get what you pay for"
     
    adinu, Nov 15, 2007
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  3. Gunner

    Gunner Notebook Evangelist

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    Thank God someone at Dell speaks real English! :p
     
    Gunner, Nov 15, 2007
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  4. Sponsi

    Sponsi Badibade

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    Awesome, I hope my scheduled repair with Sony goes just as well :)
     
    Sponsi, Nov 15, 2007
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  5. XPSdaBest

    XPSdaBest Notebook Consultant

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    i dont think 1100 for a XPS is a premium
     
    XPSdaBest, Nov 15, 2007
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  6. sinstoic

    sinstoic Notebook Deity

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    sinstoic, Nov 16, 2007
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  7. sinstoic

    sinstoic Notebook Deity

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    sinstoic, Nov 16, 2007
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  8. n19htmare

    n19htmare Notebook Evangelist

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    OH thats funny. I also spoke to a person in the US when I needed a new screen.
    It's also funny they shipped the screen the SAME day I made the call and had the screen the next morning. Tech also called and wanted to come by... I told Dell I don't trust the techs and I'll do the replacement myself. Dell told me to go ahead, just follow the instructs.

    Did I pay a premium? no...just $700 for a Vostro 1400.....

    I find Dell's service to vary from one incident to other. regardless of if you paid $700 or $2000.
     
    n19htmare, Nov 16, 2007
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