Dell's policy on making changes to order

Just wondering what Dell's policy on making changes to an order that has been placed. I called the automated line at Dell and it's Currently at the Boxing stage in production.

What's the chances that I can get Dell to make a change to my order? I want to add Bluetooth to my Precision M4400 which doesn't seem to have been added to the configurator until recently.

 

Hey there,

Sorry, you cannot make changes to an order *once it's been placed*

What will happen if you do, is your order will be cancelled...and you have to reorder again. And the boxing stage is the latter stage of production.

Hope that helps,

Cin

 

Perhaps you could just order the part?
This is listed as compatible with the M440: http://accessories.us.dell.com/sna/...&cs=19&sku=M960G&mfgpid=198272&chassisid=8273

 

I guess that's my only option. Are they relatively easy to install? Where can I find instructions?

 

Here is the install driver/support info for the 370: you can choose bet. Vista or XP..wasn't sure what you had.


http://support.dell.com/support/top...d=493198523027003CE040A68F5A2864F6&doclang=en

And, yes a fairly easy install

Cin.

 

Thanks for your help!

One more question: does this void the warranty by any chance?

 

You should be fine..Your not doing any *physical mod's* to the notebook.



Cin....

 

I think he meant installing the bluetooth himself, not the driver. Bluetooth is inside the laptop, correct?

 

I'm not sure..whether he has bluetooth on it or not...he will still need the driver for that (if he doesnt have it)

Cin

Edit: When he replies, we will find out for sure...

 

After being on the phone w/ Dell it seems you can make a change after you place the order, but because of the fact that my system was already being prepped to ship, no changes could be made =(. Looks like I'll have to install the module myself.

Before I place an order for this http://accessories.us.dell.com/sna/...&cs=19&sku=M960G&mfgpid=198272&chassisid=8273 does anyone know what "No bios" means?

 

as far as i know, you can only make changes when its not made yet, thats what i did.

 

I would call Dell to confirm the part is the one you need, ask any questions I have about the part and installation, and find out if there are any warranty implications.

 

Hey,
Wow..I am really surprised that the Rep told you can make changes after the order is placed. If you search the forums here, you will find the answer to that question, mainly a no..you would need to cancel and reorder.

When, I originally placed my order thru the Dell Kiosk (big mistake) for my 1530, shortly after the order was placed ~ I decided to add Accidental Coverage. I contacted my Sales Rep right away, and he said that it could be added without any problems. My order confirmation did not show the add of Accidental. I contacted Dell directly ~ and was told no..after an order is placed, you need to cancel and reorder.

Even, for something as simple as adding *Accidental Coverage* ~ the order was cancelled and a new one placed..right way.

As with, when your order is production/build stages, and DELL has to make a change to it (part on backorder, etc)...They will have to *refresh* your order = Cancel, the order and place a new one ~ with a brand new order number. This also happened to me But, all is good now!

Anyways, here are some linkys that help understand *Making changes to an order*..direct from Dell's website (both USA and UK).

Dell USA:
How to Cancel, Modify, or Change an Order That Was Placed with Dell
http://support.dell.com/support/top...D59F212040C5AD4EAFE7B7684A07&doclang=en&cs=#2

Dell UK
Dell UK Changing Order Once Placed:
http://support.euro.dell.com/suppor...ort/dsn/en/new_alt_dsn_312930?c=uk&l=en&s=gen

Dell UK Adding To A Placed Order:
http://support.euro.dell.com/suppor...ort/dsn/en/new_alt_dsn_312943?c=uk&l=en&s=gen

I hope this helps you, and good luck on adding the Bluetooth once you received your lappy & enjoy it!!


Cin