Dell's response to VT question!

I thought I'd take a punt with Dell Support, and see what response I could get with regards to my processor not having VT support on it, along with a grainy 1650 x1050 screen.

Here's my email to them:

"Hi there Neeti,

I was wondering if you could point me in the right direction with regards to resolving some issues I have with my recent order?
I wasn't sure whether to contact Customer Services or Technical Support on the problems I've got.

1. The system appears not to support Intel VT Technology. This was a major factor in purchasing a high-spec machine such as the XPS unit.
2. The screen appears to be kind of sparkly? It's like it's all covered in a very fine film, and the picture isn't as clear as I'd have hoped.

I'd appreciate any assistance you could offer in regards to getting my issues to the right person.

Best regards,
Paul"


And two days later this is the response I've got:

"Dear Paul,


Thank you for contacting Dell Hardware E-Support.

I understand from your email that you have an issue concerning Dell XPS M1530 running on Windows Vista operating system.

As per the description of the e-mail, I understand that you query on Intel V technology and LCD screen.

I wish to inform you that your system has CORE 2 DUO processor which is not capable of supporting Intel VT Technology. The specification of every system differs from each other and every XPS system has different designs and specifications.

Intel VT Technology uses other Processor and your system has Core 2duo processor, it is just that the specification of the processor differs from each other except that your system is perfectly fine.

Also, regarding your issue with the LCD screen I wish to inform you that with respect to your system requirements and specifications the LCD is fine but in case if you have any issues I will go ahead and replace the LCD for you if you want.

Dear Paul, thank you again for giving me the opportunity to assist you. Your case number for this interaction is 524190639. Please keep this number for your records.

If you require further assistance, please feel free to visit our online support site at:

http://support.euro.dell.com

Thank you again for contacting Dell Hardware E-Support.

Respectfully,

Akansha S******"


I'm just about to write back giving them a link to this page:
http://www.intel.com/products/processor/core2duo/specifications.htm?iid=prod_core2duo+tab_spec where the T7500 is clearly listed as being VT capable, and it's Dell's BIOS holding things back.

I think I'll give it a try getting the screen swapped, can't do any harm, can it?

 

Regarding Intel C2D T7500 bro it does support VT , if you want find it for yourself here is small program that will tell if you have it or not



http://www.grc.com/securable.htm

 

Thanks, I already knew the Proc supported VT before I went for the XPS 1530 and bought it. I even ran that Securable app on it, and it shows as being 'Locked on'. (I believe, haven't got the laptop in front of me. It deffo reports as being enabled.)
However when I fire up VMWare workstation it informs me that VT isn't enabled, and I'd read on the forum people having similar results.

 

hmm Try using Virtual PC Bro it will show if you have VT or not ... much clearly and about Vmware let me check it once i get home bro

 

VT is disabled in the BIOS by default on Dell laptops (so far as I'm aware).

 

How can i enable VT on my 6400, no options in the BIOS?

I read Intel's website, the T7200 supports VT also.

 

This was my issue with them, in that Dell has disabled it. I know there's a bit about it on the Dell IdeaStorm site, which has about 400 votes on it.

Still not sure about taking them up on the offer to get the screen swapped. Does anyone know if the tech's in the UK will allow me to A/B the screen before they leave site?

 

Yes they will.

When a tech replaced my 1520's screen with another of the same brand it was still grainy so he told me to call dell and ask for a replacement system.

 

Dont worry, i found it. Now its Enabled.

 

where did you find it in the bios? i want to make sure mine is enabled

 

Go through the BIOS and look for "Virtualization Support" or (on old setups it might be called this) "Vanderpool Technology"...

On my i1520 I had to turn it on in the BIOS, but the option was there

If that option isn't on the x1530 that would be just disgusting :| I NEED VT support so it was a major factor in my purchase decision as well.

 

Well im not sure how much the BIOS will differ between my 6400 and your m1530, but i found mine under "POST Behaviour" in the BIOS. I scrolled down and found "Virtualisation", then i enabled it.

 

I used to discuss this issue with Dell tech support. At the end, I concluded that Dell didn't implement VT on current M1530 bios, which is A05. I hope, it will come in the next bios revision. Right now, people with T7xxx processors can't take advantage of Intel Hardware Virtualization.

I guess we have to live with it for a while. VT technology has to be enable from bios level as well as processor, so I guess we are stuck.

 

Fyi,

there was a thread about people w/ the A06 and A07 BIOS on their newly shipped systems. They did not have Intel VT either.

I still find this very odd. Dell gave the M1330 intel VT, but not the M1530...seems a bit awkward no?

And to confirm, there is -no- option in the M1530 BIOS to Enable Intel Virtualization. I've seen it on an M1330, and on several Inspirons, but it is cleary missing from the m1530. For those that are interested, VMWare does -not- sense Intel VT on this system, so that tool that says 'YES' is wrong. Perhaps it means 'Yes'='Specs support it'? Dell just needs to give us the option to Enable it if that's the case.

 

Wow! I'm glad I didn't buy the M1530 as that is SICK! I'm glad I got the i1520 before they basterdized them with no dedicated graphics and only XP...

Intel VT support is very important to me. Dell needs to allow you to take full advantage of your processor!!