Dell's tech support sucks.....

1 221-5500 Inspiron 6000D, Intel Pentium M Processor 750 (1.86GHz/2MB Cache/533MHz FSB)
1 320-4267 15.4 inch WSXGA+ LCD Panel forInspiron 6000d
1 463-7976 1GB, DDR2,400MHz 2 Dimms, Inspiron 6000
1 320-3897 128MB ATI Mobility Radeon X300Video Card, for Inspiron 6000
1 341-2125 60GB Ultra ATA 7200RPM Hard Drive for Inspiron 6000
1 420-4766 Microsoft Windows XP Home Service Pack 2, English, for Inspiron
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access
1 412-0689 Image Restore
1 420-4928 Windows Media Player 10
1 420-4830 DELL SUPPORT 3.0,INSP
1 430-0493 Integrated 10/100 Network Cardand Modem, for Inspiron
1 430-1048 Adobe Acrobat Reader 6.0, for Inspiron
1 313-3243 8X DVD+/-RW Drive for Inspiron 6000
1 420-5111 CyberLink PowerDVD v5.3.1012, Decoding Sofware for DVD Drives, for Inspiron Systems
1 430-1255 Intel PRO/Wireless 2200 (802.11b/g) Internal Wireless Inspiron 6000
1 412-0755 NO SECURITY SUBSCRIPTION, MCAFEE
1 412-0741 Music Match 9.0 Basic 7 day OnDemand
1 312-0275 80 WHr 9-cell Lithium Ion Primary Battery for Inspiron 6000
1 412-0584 EARTHLINK TA2003 ISP
1 412-0625 Dell/My Way Home Page
1 420-3224 Broadband Icon for Inspiron
1 412-0687 NETZERO ISP
1 412-0744 Paint Shop Photo Album 5.1 Standard
1 412-0714 WordPerfect Productivity Pack 12, English, for Inspiron
1 950-9057 No Warranty, Year 2 and 3
1 950-3337 1 Year Limited Warranty
1 950-3550 Type 12- Mail-In Service, 24x7 Technical Support, Initial Year
1 412-0361 Soft Contracts - DHS Home Sales
1 960-2780 Technical Support, Initial Year
1 412-0706 Dell Media Experience,v2.1, for Inspiron
1 412-0668 Remote Control for Dell Media Experience with IR receiver for Inspiron
1 420-5139 Quickbooks 2005 Special SimpleStart Edition

being I check the Dell web site frequently, I customized my computer to the same specifications that I originally had and on Monday, I noticed the price using a coupon code I found online brought the price down to $1395.00 so I called Dell and asked if I should return my computer and repurchase it to get this new price and they offered to give me the difference back on my credit card. I have only had the computer a week and to see the price drop from $1544 to $1395 is a huge amount. But I have had problems with Dell since being their tech support likes to disconnect phone calls (funny how I never got disconnected once when speaking to the sales department or placing my order hummmmm.) and of course not knowing how to resolve issues, customer service offered me a $100 credit back to my card for the troubles I have had so now the final price for this system is $1295.00. When I called Dell's tech support last week, I asked a question why my drive is only burning CDR's at 8x and not 24x. Their response was, I have a DVD burner drive and it cannot burn CD's. I was on hold for more than 2 hours and only to be told this BS then get disconnected? If Dell continues to provide me with crappy tech support I will eventually return the computer and buy somewhere else. In my opinion it's the service after the sale that counts........

 

I have heard many complaints about Dell's tech support. Their after market support use to be a reason to buy from Dell, this no longer seems to be the case. Unless you are a business customer, the after market support you recieve will be no better than any other manufacturer. The trouble I'm having is finding a manufacturer that is any better than Dell. They are all treating tech support as a cash cow service that must be purchased at bottom line inflating prices.

I know things, things that could bore people to death.

 

Talk to an English native supervisor...you might get some compensation...and don't stop there...push it...

 

How would I get in touch with an English speaking supervisor? I have tried many times and all I get is trasnfered to Panama or India.