Problems? See this thread at archive.org.
I am getting a spinal cord stimulator implanted on the 11th, and will be 'bed-ridden' for about a month or so, would be great to have a nice gaming lappy.
I ordered an m17x R4 on sept. 28th, EDD of 10/3. Great price with some coupons! Sadly, you cannot apply a giftcard if you use your DPA, nor did my 2% DPA discount apply. I promptly call, talk to a fellow in bratislava i think, russian type accent.... Explain to him id like to apply a giftcard and my 2% discount.
He apologizes and explain he is unable to do either, but instead will give me $150.00 off the order, to be credited to my DPA in 7-10 buisness days.
Sounds good right?
So i get a case number from him and thats that.
The day before my "estimated delivery date" i get an email saying its been delayed until 10/9. No biggie, after reading the forums i expected at least one delay.
10/5- I get another delay notice, with a request for me to confirm that its ok. It doesnt give the new date.
So i call the number given, its explained to me there some problem with their systems and its being corrected, and my order has been 'prioritized' and given FREE next business day shipping. Great, it will still get here close enough to be useful!, New date of 10/12 EDD (though the rep said more than likely, without promise, it will be before that)
on the 7th i'm notified it shipped. YAY!
oh, whats this? its shipping ground??? oh well, no biggie, i didn't pay for the NBD anyway.
So i finally get it last night and start to play around with it.
RIght off the bat, the fan makes a terrible noise, a noise i know. Theres a sticker or something light and flexible getting chewed up by the fan when it runs. Easy fix (eventually), not worried about it.
hmm the screen looks off, thats not 1080p! somehow i managed to order the incorrect screen (ugggg).
So i call to exchange, and am told it takes 30 calendar days to process a refund to my DPA (good god, 30 days for an IN HOUSE refund??)
OR!
i can get a $150.00 discount and keep the system.
wow really? that sounds good, so i ask if its in addition to the 150 i was already promised on the 28th. he said no he doesnt that listed. So i give him a case number i was given. he starts to beat around the issue, and starts going in circles.
Now this is where the trouble really starts.
i need to find out if that 150 that i have a case number for is no longer valid, void, or invalid etc, and this dude cant give me an answer. Ask to talk to a manager, he says they will say the same thing. So i reiterate, he gives a spiel about ok yes you can talk to a manager but they will confirm the same thing.
he obviously doesn't want me to talk to his manager.
I give up, f*** it, ill call back and hope i get somebody who is willing to help.
So i call back later, get somebody who speaks much better english, they try to help at least. They basically say the same thing, and they tell me that the 150 from 9/28 didnt go through because i didnt call back (lolwhut?) the next day or something. im stunned. so i argue with him for a minute about talking to his manager, he finally gives in and transfers me.
The manager is a , condescending, rude, and very short with me.
He basically says "nothing we can do about the giftcard you wanted to use, nor the 2% discount you were supposed to get but were not" and that the 150 from 9/28 was not valid, and if i wanted to keep the machine he would give me a 150 credit.
Return promptly initiated.
What would have fixed it for me?
1. An apology that i was never given from ANY of the reps, no apology for the misinformation, the shipping errors, or time wasted.
2. 150 discount that i was told i was going to get on the 28th
3. a sincere apology, followed by a polite explanation that they cannot give an addition 150 discount, but will happily send a free mouse/keyboard/tshirt/anything or even a 25 dollar additional discount.
I really would have liked to keep the system, its quite pretty even with a low end screen, but that kind of treatment is just nasty man.
TLDR;
delays delays delays, discounts promised and never given, unapologetic rude condescending manager from india, and finally an RMA number ready to be sent.
Dell, still terrible after all these years.
Discussion in 'Dell' started by mrzzz, Oct 10, 2012.
