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    Dell: Decent Customer Service Is Going To Cost Extra

    Discussion in 'Dell' started by Phallus, Apr 25, 2008.

  1. Phallus

    Phallus Notebook Geek

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    http://consumerist.com/382573/dell-decent-customer-service-is-going-to-cost-extra

    According to a recent press release, Dell is aiming to delight you with a new premium customer service offering—for a price.

    Would you like to contact the same "dedicated" team of customer service reps every time you call? Would you like those reps to be "empowered to address a comprehensive range of issues?" Would you like those reps to be "based in North America?" All this can be yours, if you're willing to pay extra for it.

    From Dell's press release (emphasis ours):

     
    Phallus, Apr 25, 2008
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  2. Seshan

    Seshan Rawrrr!

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    I am getting madder and madder at Dell every day.
     
    Seshan, Apr 25, 2008
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