Dells good people.

11:55:16 AM Agent Sandhya_155484
XXXXX I was checking with my supervisor regarding the Nvidia GPU issues.

12:03:06 PM Agent Sandhya_155484
XXXXX, the Bios upgrade was not 100% successful and they Research team is already working on it and will release another patch soon

12:06:51 PM Agent Sandhya_155484
XXXXXX, we will replace the GPUs if needed, however, we need to ensure that the replaced GPU' also do not give you the same issue.


12:07:31 PM Agent Sandhya_155484
The Research Team is working on it Ronald and once we have the GPUs that are proved to be fine and not causing the same error, then they could be replaced.

12:08:06 PM Agent Sandhya_155484
And it does not matter whether the computer is out of warranty or within the warranty.

Excellent news I say, and even more proof people are taking this all out of proportion.

 

You actually listen to customer service?

 

Yeah, because I can go to a small claims court with this if its not true.

 

If you plan on using this as any form to have Dell liable for anything, it's not going to work.

It's not going to stand up in any court of law, unless it was part of a public release on Dell's site. They will not accept something you simply copied from an online chat with some Dell rep, even if it was a screen capture.

 

Your more naive that i thought. 5 people could call Dell and get 5 different answers.

Wouldnt it be nice if the world was cadbury.

 

They send verifiable copies of the Logs to your email address, along with a ID number that references to it on their side as they keep the same records, they can pull and view any log. The logs are completely viable in court.

 

Again, unless they issue a warrant for the logs, which is actually highly unlikely in small claims, they won't take an email.

Unless it turns into a class action, your idea of court is slightly misguided, even if it's against Dell, a company that really deserves it.

 

I know for myself, If they refuse to replace my GPU that I will win a single small claims court case. They cannot lie to customers and spend an hour insuring me they'll replace my GPU if it fails then not do it, its lieing, its fraud, its not legal and they'll loose.

Ofcourse I wouldnt pay for a lawyer, if I didnt have lawyers in the family It wouldnt be worth it.

 

You apparently don't know what small claims court is very well.

Lawyers aren't permitted in them. At all.

 

Well, I said that because I figured it was a small claim, obviously im not the lawyer in the family, Im just a young babysitter.

I didnt ask my Uncle about everything, but he said if they promised me they would replace it, and the information comes available that we can be 100% sure my GPU was one of the bad ones from Nvidia that I could get Dell to replace it even if they wont.

If you really want my Uncles gameplan if it does happen, I'd be happy to have him write a post on here. I wouldnt understand what he says but maybe you would?

 

I'm a Corporate Management Major, so I'd probably understand it.

Question: has your GPU failed yet or is this all kinda pre-planning in case it does?

 

Keep this in mind. They cannot just replace the GPU for the M1530. Because they are soldered to the motherboard, they have to replace the whole motherboard, not just the GPU.

Also keep in mind regardless of how long of a warranty you have, the fact is, once you send in your laptop to get that GPU replaced... what you get back is a refurbished laptop.

 

This is if it was to fail, to which no it hasnt, this is just me getting insurance that if it does fail only because of the fault of Nvidia's back die package or whatever. The manager said once they have replacement GPU's they know work they will replace the faulty ones. This was said to be available for free with or without warranty. I told him I would be documenting this in case they refused to do it later on, he gave me the conversation ID and assured me the logs are saved on their side, with that number attacked, along with a copy emailed to me. I also took screenshots of the conversation.

My Uncles name is Gerald, I'll ask him to write up what his case would be in summary.

 

Do you know how many pending cases dell has? Civil matters are a slow process.

You are actually willing to go through all that trouble just because you strongly believe what the CS said?

Heres a fact: They have been wrong many times in the past.

You choose to believe they are good people and refuse to see the rest.

 

Yeah, I will take it to court. If they lie to me, I'll take whatever recourse I have. I don't care if it hangs in the court for months, If I know I can drive down a road, I will.

 

What this seems to prove is that Nvidia is not telling it like it is, and that the news articles saying that this affects all of those GPU's were right! Why would dell be offering replacements outside of warranty, admitting the Bios update was not 100%, etc if this was just a minor issue of a few die packaging blah blah blah. Some of you seem to be hearing the warning and protecting yourselves even if some of you were quite sure this was a minor issue and that Nvidia could do no wrong...hmmm.

 

Whatever the case, the more people that complain, the greater the chance they will do something about it.

 

Sounds to me like Customer service was just reassuring you that everything is going to be fine and cozy and peaceful. That either reveals that better solutions are in the works, or that Dell now has something for their reps to say when they receive those kinds of inquiries. The proof is in the pudding. If I have to get pissed at all to get a GPU replaced, then they have basically failed me . . . again.
I would point out at least, that trying to get the court involved over something as trivial as a GPU (defect known or not) seems pretty ridiculous. I will be tuned in for the first person that writes in here letting us know that their defective lappy was fixed outside of warranty and express shipped back to them.

 

Really, it doesn't matter how ridiculous it is, but as long as people are willing to do it and have even the slightest possibility of making an impact for all M1530 users all over the world... or at least just in the USA... that alone is a good enough reason to try it.