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    Dells return policy?

    Discussion in 'Dell' started by killah21, Jun 10, 2005.

  1. killah21

    killah21 Notebook Enthusiast

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    So whats dells return policy? I want to know just incase im not satisfied with the purchase I made.
     
    killah21, Jun 10, 2005
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  2. leftfoot

    leftfoot Notebook Enthusiast

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    Its 21 days from invoice date.

    Dell Inspiron 6000 | 512 ddr2 400mhz | 1.5ghz Pentium M | ATI Radeon x300 128 | CD/DVD Burner | 60 Gig 7200 rpm | 15.4 inch wsxga+ 1680x1050
     
    leftfoot, Jun 11, 2005
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  3. chong67

    chong67 Notebook Deity

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    I just return mine last week. Got all my money back 100%. Dont use UPS. They cost more to ship. I use FedEx ground.
     
    chong67, Jun 11, 2005
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  4. goga

    goga Notebook Consultant

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    What do you mean they cost more, I paid 15.94 for ground 4-5 days, it was 39.9? for 2 days tho. How much FedEx?
     
    goga, Jun 14, 2005
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  5. goga

    goga Notebook Consultant

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    What's invoice date?
     
    goga, Jun 14, 2005
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  6. Amber

    Amber Notebook Prophet NBR Reviewer

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    The invoice date is usually the day you ordered your computer instead of being 21 days from when you received your computer.

    ~SG~
    __________________________________________________________________________________________
    Inspiron 9300 || 1.73GHz || 60GB 7200rpm ||1gb DDR2||ATI Radeon X300 64MB || CD/DVD RW || XP Pro
     
    Amber, Jun 14, 2005
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  7. goga

    goga Notebook Consultant

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    So, if they take two weeks to make it and a week to send it to me, I have "Zirrow" days left?
     
    goga, Jun 14, 2005
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  8. Amber

    Amber Notebook Prophet NBR Reviewer

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    As far as I know that is the case, but Dell probably would make an exception and give you a few days if something happened in production/shipping. I've seen a few cases where someone ordered the pc, and it didn't even get thru pre-production for a week, so I'm sure they have to make exceptions.

    ~SG~
    __________________________________________________________________________________________
    Inspiron 9300 || 1.73GHz || 60GB 7200rpm ||1gb DDR2||ATI Radeon X300 64MB || CD/DVD RW || XP Pro
     
    Amber, Jun 14, 2005
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  9. jmsnyc

    jmsnyc Notebook Consultant

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    I've sold some things on ebay so I have shipped quite a bit. I too have found that FedEx ground is cheaper than UPS. You can usually get pretty accurate rate quotes online.
     
    jmsnyc, Jun 15, 2005
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  10. LuckMC11

    LuckMC11 Computer Extraoirdinaire NBR Reviewer

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    that's usefull info jmsnyc...thanks[8D]

    6/14-Ordered Inspiron 9300 wit:1.86 GHZ Pentium M | 512 MB DDR RAM | 80 GB hard drive | 256 NVidia GeForce Go 6800
    6/29: Expected Shipping
     
    LuckMC11, Jun 15, 2005
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  11. ot14

    ot14 Notebook Enthusiast

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    I asked the sales representative through their "chat" feature. They said that that's the date when they ship the product.
     
    ot14, Jul 13, 2005
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  12. Jason986

    Jason986 Notebook Guru

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    Dell's Return Policy: You have 30 days from the invoice date to obtain an RMA number from Dell Customer Care. The invoice date is typically +/- one day from the date of shipment.

    Regards,

    Jason
     
    Jason986, Jul 14, 2005
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  13. Amber

    Amber Notebook Prophet NBR Reviewer

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    It is actually 21 days for new desktops/laptops. Refurb systems have 14 days. Any other products from dell, you'll have to check the link below. I have heard if you need an extension, you can contact Dell before your 21 days is up, and request one under certain conditions. I'm not sure how valid that is though.
    here is the policy and links:
    http://www1.us.dell.com/content/top...licy?c=us&cs=19&l=en&s=dhs&~section=010#total
     
    Amber, Jul 14, 2005
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  14. pietzer

    pietzer Notebook Enthusiast

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    I also believe that they take the date that the package is checked in at UPS, FedEx, etc, instead of when they actually receive the package.
     
    pietzer, Jul 14, 2005
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