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    Depressing display

    Discussion in 'Dell' started by rea, Mar 27, 2009.

  1. rea

    rea Notebook Enthusiast

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    Hi!

    I have a Dell Studio 15 which have functioned very well for the first 3,5 month that I used it. Then the display started to occasionally become less "brilliant", that is from time to time it lost its high display quality and became more "gloomy".

    I try to do some web editing and I liked very much the 1400-900 LED True Life display, and was very glad to use the laptop for this and for other purposes.

    The Dell support did send a repair man who exchanged the display and then it function well again for a short time. Than the problem came back and so did Dell, and this time they exchanged both the display and the graphic card or actually the entire motherboard which was a "refurbished" one.
    It felt a bit strange to see that they put an refurbished motherboard in my very new computer.

    My problem now is that this has not solved the problem, but actually made it worse, because now the display has become constantly less brighter and have now also a kind of bluish tone to it that was not there originally.

    Before this changes the display became lucid and "normal" at least every now and then, so I would actually have preferred to keep the original one.

    The telephone "support" guy, which is not very supportive but rather unfriendly, say that since they have changed the the display two times and the graphic card, the chance that they give me a new laptop is very little. He actually insinuate that the display is OK and say that the repair man said he found it OK.
    In a way you could say it is "OK" if you compare it to the display of a laptop of lower quality.

    I normally never complain concerning this kind of matter but in this case, since I did pay a couple of bucks more for the 1400-900 LED display with "True Life", which was ell worth the money, it feels very frustrating. Before I felt glad when I started to work with the laptop, now I fell almost depressed.

    I am uncertain of what to do.
    Is there somebody out there who know wich rights do you have i situations like this?

    rea
     
    rea, Mar 27, 2009
    #1
  2. bigdarkmad

    bigdarkmad Notebook Evangelist

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    I have the same display and my sometimes (nighttime) becomes too bright, but one or two times to 15 and back to 1 lightlevel solve the problem for me.

    And the light from outside like bulb/lamp is very important.
    My now is directly under naked lamp and I guess it is the reason for me.
    In my native home I'm problem free (at night too).
     
    bigdarkmad, Mar 27, 2009
    #2