Did Dell forget to put in Complete Care coverage? (with my order)

Ok I ordered my Studio 15 laptop just recently (haven't got it yet, still in production) with "Buy 3 Years Next Business Onsite/In Home Service, Complete Care, Technical Support with Lojack Receive $50 OFF" and this information is in the Order Confirmation Dell e-mailed me soon after ordering.

But then when I clicked on My orders on the Dell site and then clicked on my order number, I didn't see Complete Care anywhere on the order details. Did Dell make a mistake or what because the hardware services package I ordered includes Complete Care.

Order Details
Quantity Description Unit Price

1 STUDIO 15 NOTEBOOK $1,470.14
1 VISTA PREMIUM STICKER $0.00
1 4GB,DDR2,800MHZ,2 DIMM $0.00
1 P8600 (2.4GHZ) CORE 2 DUO,I1555 $0.00
1 85 WHR 9-CELL,LION,PRIM BATT $0.00
1 HD AUDIO 2.0 $0.00
1 8X SLOTLOAD SUPER MULTI,INSP $0.00
1 BLACK CHAINLINK WITH BLACK TRIM,I1555 $0.00
1 15.6 INCH HD TL LED DISPLAY W/CAM,I1555 $0.00
1 DELL RESOURCE DVD,BACK-UP,1555 $0.00
1 ATI M92 256MB,I1555 $0.00
1 STANDARD KEYBOARD,INSP $0.00
1 320G HARD DRIVE, 7200RPM, FFS,I1555 $0.00
1 ADOBE READER 9.0,MLANG,I/S/X NB $0.00
1 MCAFEE SAPPHIRE MUI,36MTH,I/S NB $0.00
1 NO ISP REQUESTED $0.00
1 VISTA,PC-RESTORE, DIM/INSP $0.00
1 DELL SPRT-CTR SW,32BIT,2.0 $0.00
1 ROXIO CREATOR DE 10 $0.00
1 DELL VIDEO CHAT,INSP $0.00
1 DELL DOCK CONSUMER,INB/XNB $0.00
1 WIN VISTA SP1 HOME PREM,64,ENG,INB $0.00
1 DELL WEBCAM CENTRAL, INSP $0.00
1 WINDOWS LIVE SEARCH,MUI,CSMR NB/DT $0.00
1 CYBERLINK POWERDVD 8.2 DVD PLAYBACK,CNB $0.00
1 INTEL WIFI LINK 5100 802.11AGN, ROW $0.00
1 THANKS FOR PURCHASING YOUR DELL $0.00
1 MS WORKS 9.0/HS,ENGLISH,I/S/X NB $0.00
1 WARRANTY SPRT,INSP,INIT YR $0.00
1 NBD OS,STDIO 1555,UNY,INIT YR,REL $0.00
1 HW WRTY+SVC,STDIO 1555,UNY,INIT,REL $0.00
1 WARRANTY SPRT,INSP,2YR EXT $0.00
1 NBD OS,STDIO 1555,UNY,2YR EXT,REL $0.00
1 HW WRTY+SVC,STDIO 1555,UNY,EXT,REL $0.00
1 SHIPPING FEE $0.00
1 INTEL CENTRINO 2 LABEL CNB $0.00
1 LOJACK THEFT RECOVERY SW,3YR,DHS $0.00
1 DELL REMOTE ACCESS, FREE BASIC SERVICE $0.00
1 INFO,LOJACK,3YR $0.00
1 BUND. LOJACK THEFT RECOVERY,3YR,DHS $0.00
1 Dell Remote Access, free basic service $0.00
1 ON $2.14 ADS, NOTEBOOK PCS $0.00

Thanks

 

i think so because on my studio 14z it mentioned complete care. I would call either way to make sure

 

So they messed it up eh? That's just great. They were trying to shill me over the phone just yesterday to upgrade to 8 GB memory, extend the plan to 4 years (when that laptop will be very outdated crap by then) and trying to shill me to switch my ISP to Bell b/c they have a 6 months free promo. And now they get the order wrong.

 

https://support.dell.com/support/to...care/en/byphone_ord?c=ca&cs=cadhs1&l=en&s=dhs

Crap their order support number only runs Mon-Fri 8am-9pm. You gotta be kidding me. I suppose they don't respond to e-mails during weekends either.

 

This is the whole point of order confirmations, to make sure nothing was messed up. It might actually be amongst those items in the order somewhere, the way they name these things is not always straight forward.

Remember, the person on the other end of the phone is only human, and all of us mere humans make mistakes sometimes. Call them as soon as you can to advise them of the discrepancy.

 

I can understand that mistakes happen. But I can't say I'm in a good mood after they tried to do repeatedly convince me to upgrade to 4 years warranty, 8 GB RAM and switch to a new ISP over the phone yesterday. As a long-term Dell customer (I had 2 previous desktops with no complaints), I feel insulted by having to put up with that unwelcome, pushy sales pitch.

If they did mess up the order, hopefully forwarding them the order confirmation they e-mailed me (which proves that the package I ordered included Complete Care) would straighten things up. Seeing that the order support line is only operational Monday to Friday, I sent them an e-mail but I'll call in Monday as well.