Difficulty getting M1330 screen replaced! Nightmare call centre experience

Well... Not having the best of luck with Dell technical support, however, they started off well. I rang yesterday to report that my screen (Chei Mei) for my M1330 was grainy and flickering at the lowest brightness levels. They assured me that a replacement motherboard would completely fix the problem.

So an engineer arrives today with a new motherboard, installs it, and still the same problem after. Grain and flickering.

I have spent a couple of hours on the phone today with the call centre in Indian, trying to explain to someone after many driver and bios updates that the problem is the screen itself. After this huge phone call, I am told "the problem is not the screen but you need a new motherboard", this was after having told him multiple times that the motherboard was fitted today, and I have actually never had a problem with my computer before, only the screen quality. I was assured that they never have any problems with the screen itself.

I finally almost gave up and insisted that they sent an engineer with a new screen! They advised that they will send out the same panel that was originally shipped with the laptop, I was not even given an opportunity to give them the Toshiba 'hardware id'.

After finishing the call, I am still completely confused if the engineer is actually going to bring the replacement screen panel, or if he will just arrive with yet another motherboard, it's very unclear.

any suggestions how to proceed? not sure I can face more time on the phone trying to get this dodgy chi mei screen replaced.

I'm on the 'next business day' warranty scheme.

Thanks,

Andy

 

hmm, why don't u chat with someone on the dell website?

 

Hi, the difficulty being that I bought this from someone in Ireland, and had the warranty transferred over into my name, so whenever I try to use the online 'chat' on the Dell website it thinks I'm still living in Ireland for some reason and won't let me chat online, only offering phone numbers to call instead.

maybe I will try to call Dell again in the morning....

 

call dell and ask to transfer the warranty then.

 

I have had an email already stating the warranty has been transferred, listing my UK address, unfortunately, their chat system still places me in Ireland as that's where the laptop was originally purchased.