The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Dilemma with laptop replacement by Dell

    Discussion in 'Dell' started by giddyup, Jan 17, 2005.

  1. giddyup

    giddyup Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    Should I or should I not return Dell's 8600?

    I ordered a Dell 8600. The computer would not recognize the CD drive, and after 6 hours on the phone, and having Dell send me 2 replacement drives, the drive still would not work. Dell sent me another 8600 to my home address (billing address), and I am thinking problem solved.

    Now, they sent another 8600 to my in-laws, the address where I had the original 8600 sent to.

    With already being ticked off about the amount of time I have spent with this order, I am pondering keeping this second laptop for my time & effort. What can they do? The 2nd 8600 replacement doesn't show up on my account, unlike the 1st 8600 replacement.

    Any thoughts?
     
    giddyup, Jan 17, 2005
    #1
  2. tracer-mag

    tracer-mag Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    my 2 cents....i am sure they will eventually discover the error.

    Keeping it may expose you to liability, knowingly keeping property of another for your own use is called conversion, for which you can be sued, and it would not be a far stretch to argue constructive larceny, which is a crime, for which you can end up in jail....and yes i am a lawyer.

    So my friendly advice is to do the right thing and call them up, point out the error and if you're really lucky or ask nicely maybe they will send you a gift card for doing the right thing[ :D]

    Just my 2 cents.[ ;)]
     
    tracer-mag, Jan 18, 2005
    #2
  3. azusaheart

    azusaheart Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Honesty is always the best policy. Do the right thing.

    Linda
     
    azusaheart, Jan 18, 2005
    #3
  4. jherber

    jherber Notebook Consultant

    Reputations:
    66
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    30
    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by giddyup
     
    Last edited by a moderator: May 8, 2015
    jherber, Jan 20, 2005
    #4
  5. bugmenot

    bugmenot Notebook Evangelist

    Reputations:
    24
    Messages:
    452
    Likes Received:
    0
    Trophy Points:
    0
    Dude, I would return it. How can you feel good about stealing. Knowing that you did not pay for it is basically stealing it. Everybody and every company makes mistakes. They were showing you good will by sending you another 8600, so show some good will back and return it.
     
    bugmenot, Jan 20, 2005
    #5
  6. andy2434

    andy2434 Notebook Consultant

    Reputations:
    0
    Messages:
    224
    Likes Received:
    0
    Trophy Points:
    30
    Wow, as tempting as it might be, I would return it. Bad Karma for you and your machine . . . WOOOOOwoooooWooooo . . . ;)
     
    andy2434, Jan 23, 2005
    #6