Do I have grounds for a chargeback?

I bought my dell laptop in april.
Since then, my hard drive has crashed, my graphics card keeps overheating, and my cd rom drive keeps popping open.

I talked to dell and they replaced my hard drive, and I lost all my data as a result.

However, when I asked them about my graphics card, they said that it was merely because my graphics card wasn't powerful enough even though it's an 8600gt. I was playing games like bioshock, cod4, halo 3 on low settings. Hell, it even freezes when i'm playing the m3 simulator from bmw.

Now, for some reason, my computer is acting up again and I can't even access safe mode. The computer asked for a vista reinstallation disk, but after using it, I just constantly get the BSOD.

Dell told me that I could send it to their depot, but I don't trust them with my data, and I'd much rather just have a refund. I just want to somehow transfer my data onto a back up hard drive and buy a new computer.

Furthermore, they won't even talk about the cd rom drive issue because I can't get windows to start up so tehy can't verify it anymore.

 

We are not permitted to provide legal advice or legal services to assist anyone with enforcing Dell policies. We are not a law firm. You would be well-advised to consult a qualified lawyer. Thank you.

Seriously, you should back up your data before sending it to Dell. And as far as your current problem, it sounds like it is likely a hardware issue. Is it still under return policy?

 

You cannot do a chargeback since Dell is willing to fix your problems.

 

Most states only give you 60 days to dispute a charge.

And considering you got the computer all the way back in April, few if any companies would give you back your money 6 months after your purchase.

If you can't enter safe mode and you can't even access the CD ROM, I would at least let them take a look at it since it is still under warranty.

 

Dells customer service is HORRIBLE (if you even can understand the reps English). I had a Dell 2 lappys ago and spent countless hours on the phone with them. Keep asking to go higher and higher up on the Dell food chain until you get satisfaction. Thankfully I bought a 3 yr warranty. Over that time I went thru 1 display screen, 1 keyboard, 1 hard drive, AND 1 refurb to replace the lemon I originally bought. (and I take very very good care of my stuff)

Trust me, I NEVER got what I wanted by talking to the front-line reps working in Iran. Demand to speak to someone until you get the person who will help you. You pretty much just bought this machine!!

 

Well, I don't want to send the laptop to them because Dell basically guaranteed that they'll lose all my data.

What kind of computer breaks down within two months?
While that may be true, it seems very arbitrary. I was also looking up chargebacks and I read somewhere taht I have up to around a year to dispute a charge. Is this true?

I basically told them that I would be emailing the global escalation department.

 

Then back up your data before you send it in.

Quite frankly, your data isn't Dell's problem. Under the warranty contract that you agreed to by purchasing the laptop, Dell gets at least 3 chances to repair your laptop before you're entitled to a replacement. Outside of the return policy, you are NEVER entitled to a refund. That's just how it works.

 

As I mentioned, and now Lithus mentioned, back up your data before you take another breath. :twitcy:

 

i decided to send it in to get fixed. I'll buy a laptop hdd enclosure and back it up before I send iti n. thanks alot for the hlep guys.

 

Check Newegg.com for some good deals on that enclosure.

 

my advice: take out the hard drive and send that crap back to dell depot asap.

 

Every is ready except for my graphics card. If I have a desktop version of the graphics card firmware, how would i change it back to the regular laptop firmware if I can only access my hard drive through a external enclosure on my desktop?

 

Err....are you saying you installed the desktop drivers for your laptop GPU?? And then complain your GPU is acting up...Dell will definetly find out if you've been messing around like that when you send it in.

 

please don't assume stuff. it was acting up from the very beginning and i thought the desktop drivers would help ease the problem.

 

Not assuming...just asking if that was the case. Because if it is they'll just say you wrecked by knowingly installing wrong drivers

 

oh i'm sorry then. yeah, the gpu was acting up from the very first day, and when i asked dell about it, then claimed that my system was the problem when my computer could more than handle the games I was throwing at it; i mean even the bmw simulator was overheating my card!

So, I tried to use desktop drivers, but i forgot to take them off when i realized they didn't help alleviate the problem.

 

Then all should be fine...when you contacted Dell about this in time it should be good.

 

So Charlie how did it go - did you ship it back? Did they give you a waybill?

 

dunno yet. i sent it in; no reply yet. i'll let everyone know how it goes

 

Remember what I told you at the start of this thread. Be relentless with Dell; it's all they understand. Good luck

 

i just got confirmation that they recieved my laptop. i'll update you all as i find out stuff.