Do you think Dell messes with your laptop after complaining?

Just a thought I had in mind. If your laptop was in production or pre-production and you call to complain, do you think they would *secretly* mess around with your laptop so that it messes up later in the future? Kind of a dumb idea, but it makes me think about complaining =O

 

kinda like the waiter hocking up one in your soup eh? It would be rather difficult to do a time controlled sabatoge, as least one that wouldnt get noticed, also, the reps have no contact with your machine, as far as I'm aware they arent even in the same country. Another thing to consider, is that by being polite,though keeping a firm stance will generally pay off much bigger,and usually quicker than going off and being a jerk.

 

LOL, I think they've enough other things to do in the factory than messing up your computer ;-)

 

Paranoid much?

You must be one of those people that likes to complain just to do so.

 

you're so special...that dell rep would take the time to mess with your order?.. NEXT caller please

 

Calm down ChronoSerge456, your having a "late delivery" panic attack. Grab a brown paper bag, then inhale and exhale into it for about a minute. That's what I do. If you don't feel better, dial "911." Hopefully, you feel better soon.

Now, if Dell would get their act together and ship ontime, nobody else would panic, would they?

 

You have to think about it from a "big business" point of view. Why would they purposely sabotage their own image just because you bugged them, or perhaps somehow managed to rip them off by your complaining? They would much rather you brag about how wonderful your laptop was etcetc and do advertising for them. It would be much too much trouble for them to go ahead and "sabotage" a laptop and it wouldn't help them at all.

 

The two offices (customer service and manufacturing) probably aren't connected, and I don't think there's a sabotage button that the CS rep has to push.

Plus, the computer's probably messed up from the get-go anyway.

 

Just because you don't see them doesn't mean that they're not out there and that they're not out to get you, eh?

 

This is the kind of thread that this section of the forums has degraded to?

I know some of you guys have been waiting since the dawn of time, but god damn...

 

I dont knwo if they actually change their procedures, but I do know that the record every complaint.

I stopped by the kiosk where I ordered my 1520, a few weeks ago. I asked the guy if he could do anything about the delay.

He logged in to Dell's system, and brought up my "file" and though he discretely lkept me from reading too much, I could see a list of things like "Customer whines too much about everything" and "Customer wants compensation for everything" and "Customer difficult to deal with" and things along those lines.

So, each time you call or chat, the CSR will see these comments (I am assuming)

Somewhere, when someone is checking your file for details, they may see these, and it is only human that they may act differently.

 

Okay, my file didnt really say any of those things. I just wanted to play on the original poster's paranoia for a minute.

 

Umm... OK ;-)

I thought for the first moment, this could be true. I could imagine, if someone was a very very difficult customer they'd be able to note it in the customer's file as they log technical informations about every contact to the support.

Greets