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    Does Dell check parts it sends out as replacements?

    Discussion in 'Dell' started by iLLuSi0N, Nov 23, 2008.

  1. iLLuSi0N

    iLLuSi0N Notebook Consultant

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    I recieved the replacement part(hard disk 80gb) a few days back. The original harddisk that came with the system was 120gb. So i contacted dell regarding the mistake made and they are now sending another hard drive. When i checked the details of service calls it says 120gb. Does dell check what they are sending.
    Also i read somewhere that dell also doesnt check for the serial numbers of the returned parts, is it true? :confused:
     
    iLLuSi0N, Nov 23, 2008
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  2. nizzy1115

    nizzy1115 Notebook Prophet

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    They dont check serial numbers but do check that it is the same part. You were likely sent the item by error.
     
    nizzy1115, Nov 23, 2008
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  3. iLLuSi0N

    iLLuSi0N Notebook Consultant

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    If they don't check the serial numbers how do they know if it's the same part, like if i send back another harddrive, how would they now it's not the one they sent out (as a wrong replacement)?
     
    iLLuSi0N, Nov 23, 2008
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  4. ahl395

    ahl395 Ahlball

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    Well, they could look if it said 80GB or 120GB on the bottom.
    They often seem to make mistakes. ;)


    Im contacting a mod to move this to the "Dell Customer support issues" section. Just FYI, :)
     
    ahl395, Nov 23, 2008
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  5. nizzy1115

    nizzy1115 Notebook Prophet

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    They dont know or care if its the exact part just that it is the same size/speed per say. If you dont believe me than thats your own problem. I'm dell certified for repairs for over 5 years.
     
    nizzy1115, Nov 23, 2008
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  6. iLLuSi0N

    iLLuSi0N Notebook Consultant

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    Nah, I believe you bro. Just wondering if i can send them my old notebook drive,same size 80gb and make as well (as revenge).
     
    iLLuSi0N, Nov 23, 2008
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  7. nizzy1115

    nizzy1115 Notebook Prophet

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    As long as its the same size and same interface it should be ok. Its not really revenge because they dont send new drives out, they are refurbished...
     
    nizzy1115, Nov 23, 2008
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  8. dseo80

    dseo80 Notebook Consultant

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    In fact if you call them and ask nicely you dont even have to send it back at all. (true story)
     
    dseo80, Nov 23, 2008
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  9. nizzy1115

    nizzy1115 Notebook Prophet

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    Depends on the part. Some they consider disposable like keyboards such. If they think that they will be able to reuse it i doubt they will let you keep it.
     
    nizzy1115, Nov 23, 2008
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  10. iLLuSi0N

    iLLuSi0N Notebook Consultant

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    what do you think nizzy, will they figure out if i send back the wrong drive, considering its the same company and size is also the same. The only difference is the speed. The one dell sent out is 7200rpm. I dont think it will be an issue since they forgot to look at the size when sending the part and infact were totally unaware of it.
     
    iLLuSi0N, Nov 23, 2008
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  11. nizzy1115

    nizzy1115 Notebook Prophet

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    They could very well notice the speed difference. It is put into a machine and it verifies that the one sent back matches the spec sheet.

    In the end its better to be honest.
     
    nizzy1115, Nov 23, 2008
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  12. iLLuSi0N

    iLLuSi0N Notebook Consultant

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    Can you elaborate the true story part :)
     
    iLLuSi0N, Nov 23, 2008
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  13. iLLuSi0N

    iLLuSi0N Notebook Consultant

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    Yeah I guess you are right, thanx for the great advise :).
     
    iLLuSi0N, Nov 23, 2008
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