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    Does anyone know of a way to contact the Austin Team at Dell ?

    Discussion in 'Dell' started by hamilcar, Mar 22, 2008.

  1. hamilcar

    hamilcar Notebook Consultant

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    Been having issues with dell is there anyway to escalate a problem that does not go to India .Was just rejected by a manager in Indian that goes by the name of Peter Parker .Last week the rep came back and advise me I am happy to inform you I can not give you what you want then put me on hold for 2 hours aand nvever picked up the phone.I was told to go to an Austin team but I am not able to get through to them .
     
    hamilcar, Mar 22, 2008
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  2. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    Dell escalation will not help about the 8800GTX SLI upgrade if that's what you are after.

    You just have to wait until Dell actually starts the program, and I'm pretty sure it won't be 2k. 2k price is just to stop people like you from buying one since demand is too high right now.

    Dell did this every time they had upgraded GPU on XPS systems. Regular price x 2 is just to stop you from buying one.

    Just wait it out.
     
    ACHlLLES, Mar 22, 2008
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  3. booji

    booji Notebook Deity

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    I concur. Nobody at Austin is really going to be able to assist you with this at this moment. Your best bet is to wait it out. If you are still insistent on contacting them, the best way to do this would be by postal/snail mail to their corporate address. Send it to the attention of Michael Dell and send it by registered post so that you know it was recieved. Make sure that you clearly state that you expect a response to the letter.

    Alternatively you can contact Lionel Menchaca from the Direct2Dell blog about your concern as well.

    Note to the MODS: I am not sure if you are allowed to name specific people on these boards; if not, please edit this post and accept my apologies in advance.
     
    booji, Mar 22, 2008
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  4. hamilcar

    hamilcar Notebook Consultant

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    Check with another Rep no Peter Parked came up in the Directory .
     
    hamilcar, Mar 22, 2008
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  5. KPot2004

    KPot2004 Notebook Evangelist

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    Try Clark Kent.
     
    KPot2004, Mar 22, 2008
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  6. atbnet

    atbnet Notebook Prophet

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    Ask for Steve Rogers, he should be able to get you some American support.
     
    atbnet, Mar 22, 2008
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  7. philly Dog

    philly Dog Notebook Consultant

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    OMG ! Spider man works for Dell.
     
    philly Dog, Mar 22, 2008
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  8. stevey5036

    stevey5036 Notebook Evangelist

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    Support.dell.com

    Unresolved Issues.
     
    stevey5036, Mar 22, 2008
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  9. KidInTheHall

    KidInTheHall Notebook Consultant

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    Same happened to me, I first spoke with Theodore Logan though he said I could call him Ted and when he was no help he gave me to his manager Bill S. Preston.....Esq. I was frustrated and just hung while I was being transfered to his supervisor Keyser Soze.
     
    KidInTheHall, Mar 22, 2008
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  10. Rodster

    Rodster Merica

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    OMG does everyone who works for Dell have a stage name? :D
     
    Rodster, Mar 22, 2008
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