Does dell give discounts after the purchase of a laptop?

I purchased my xps m1330 one week ago, now they annoyingly have a 800 dolalr discount... I am planning on returning mine, anyway to get around restocking fee? whata re defects I can claim it had? Does dell have a policy where within a period of time buying a laptop you can have the same discount????

 

they have a 21-day return policy with no restocking fee

 

Is no restocking fee applicable in the US? I though I saw on their sitwe that if opened and there is no defect restocking fee applies...

 

i sent 2 laptops back and paid $0 (in the US btw)

well the 2nd i paid shipping only because i had it past 30 days (don't try this though, this was a special case)

 

What you are asking for is unethical, immoral and illegal. Please refrain from such questions at this forum.

Dell usually does a price match for 30 days from the actual order date but within 21 days from the actual shipping date. They credit the excess amount to the original mode of payment only upon your request and it doesn't happen automatically.

When you call up for a price-difference-refund, their usual response will be that the promotions keep on chaging and they can't help. Once you state that you are within 21 days of return, they might agree to refund partial or full amount of the price difference depending on who you get over the phone. They do this in order to prevent you from sending your computer back and losing a sale.

If all else fails, you can contact their customer inconvenience department who will usually refund $50 to $200 depending on your configuration and customer profile.

 

and how did you manage do to that?

 

I just called Dell on this exact situation. I have had my M1330 for less than a week. They gave me $150 back which is the difference in the current base prices according to them. Good enough for me, as I didn't want to send my perfect 1330 back.

 

where/what is the 800$ discount?!

 

Got a link to this policy? AFAIK this is absolutely not true.

 

It's true, they just don't openly advertise it for obvious reasons.

 

Not true. Read the official policy and my last paragraph (which is an insider information)

You are correct about the official policy (both abstract and link provided below) but please read my last paragraph (which is an insider information)

Not true. Read the official policy and my last paragraph (which is an insider information)

Here is the official Dell's (USA) Return Policy:

Dell Return Policy (U.S. Only)

Dell values our relationship with you and offers a return policy for most products that you purchase directly from Dell. Under this policy, you may return to Dell, within the applicable return policy period, products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Hardware Products and Accessories

Unless you have a separate agreement with Dell or except as provided in the section below, all hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package or, if delivered electronically, that has not been downloaded, may be returned within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Exceptions to Dell's 21-day return policy

New PowerEdgeTM , PowerConnectTM and PowerVaultTM products may be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdgeTM SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice.

Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you may not return application software or an operating system).

Inter-Tel VoIP products, Dell/EMC storage products, EMC-branded products, Unisys-branded products, PowerVaultTM 160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized hardware and/or software product(s) may not be returned at any time.

Restocking Fees

Unless the product is defective or the return is a direct result of a Dell error, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package, and on software that has not been downloaded if the software is delivered electronically.

How to Return

To return products, you must contact Dell customer service (www.dell.com/us/en/gen/contact.htm) and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation or the above website to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must:

Ship back all products you are seeking to return to Dell. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions.

Return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment.

Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of the complete returned purchase, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Note: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

Source: http://www.dell.com/content/topics/...licy?c=us&cs=19&l=en&s=dhs&~section=010#total

Dell's employees are trained to never let a cancellation happen (as that customer might not only stop buying from Dell in future but also prevent others from doing the same). In case cancellation is inevitable they can decide whether to waive any fee or not depending on your situation and profile (to ensure future purchases and a good word of mouth from you).

 

ok...sorry if i broke rules here with the phrasing of my question. truth is i know my m1330 has some probs...whining noise, crackling stereo....so i jsut wanted to know the exact reason for those probs i can bring them up with dell to return. anyway i returned the item without any need to state what my issue was cause I was within 21 days....The ordered a new m1330 with the discount...HOWEVER for some reason they charged me for 3 laptops!!!! I gotta call em tom and have them cancel 2 of those orders...

 

Yes tell them your not happy for what you paid for(if your not) and buy a new laptop, they should have to try and save the sell and to try and keep a customer long time.

If they don't send it back, casue theres always bigger and better.