E1705 DVD RW +- TSSTCorp issue?

I don't know if anyone has this issue before. Dell replaced my E1705 because the old one had the heat issue. It had DVD writer from Phillip. This drive performed great.

The new one has the TSSTCorp DVD writer (what is this brand name? Samsung?) and it is **** slow. It takes more than 1 hour to write a DVD at 8X (11MB/s) and i eats up all my CPU resources. I use Sony DVD blank media. The mouse pointer is laggy and I cant even listen to the music with Windows Media Player. This never happened before with other DVD writer drives. Usually it took other drives about 15-20mins to finish a DVD. I use Nero burn and notice that the buffer level is changing all the time compared to other drives, which is stable at 95-99% all the time.

So, may I ask:
- Is this normal? Can I do anything about this? Can I ask Dell to replace for me? I have 3 yrs At-Home Night and Weekend service.
- Is this because of the firmware? My windows is very up-to-date. If it is, where can I download the firmware and upgrade it?

Thanks in advance.

 

Probably need to reinstall the drivers. You should be able to find these at support.dell.com . Also make sure your IDE is set to DMA mode and not PIO (device manager --> IDE ATA/ATAPI controllers-->right click on primary IDE channel-->advance settings.

 

Try a different burning program; reinstall drivers, as the previous poster mention.

2 systems from Dell with TSST and no problem with either one of them when it comes to burning. Very decent drives.

Sorry, can't advise much. If you happen to have Dell's Windows XP running, wipe it clean and start fresh. They have lots of bloatware and whatnot that might potentially contribute to your problem.

Good luck.

 

I had that drive till i got it replaced! so much vibration! call them and tell them it vibrates too much, they should send u a new one out next day, easy to install.

 

Thanks much for all your advise. I will upgrade the driver and let you guys know the result. If it doesn't work then I will have to call them.

 

Just want to confirm...My drive is TSSTCorp TS L632D but Dell only supports firmware upgrade for slim L632B. Can I download and upgrade it?

 

i tried to run the firmware from dell but failed cuz it's not compatible ...

 

Have you tried what Southern Girl suggested?

If it's set to DMA mode, then try this
http://support.dell.com/support/top...d=9BF2CFCC434411DBB08ADFC1CEB4ABB7&l=en&s=gen
since that's what DELL's gonna ask you to do first before sending you a new drive.

Edit:

Check DELL DVD/CD forum
http://forums.us.dell.com/supportforums/board?board.id=insp_cdrom
Check this one for new firmware
http://forums.us.dell.com/supportforums/board/message?board.id=insp_cdrom&message.id=52227

 

thanks zolo
i chat with a dell lady and explained the situation... she gave me a replacement... should arrive within 2-3 business days..

thanks again everyone!

 

having the same issue with mine burn a dvd and it chews up resorces can hardly do anything else, its set to pio mode but i cam not change it to dma mode, tried to update the firmware but dell doesn't have a working ts-l632d firmware upgrade, working with dell now on this issue

 

received the new NEC drive today after 2 days (1 day for processing). great drive, a hundred times faster and it runs super quietly. good job dell!

 

I had that issue with the TSST corp burner. I chatted with dell, they sent out an NEC drive and I got rid of that Sonic software. I suggest trying new burning software first and see if that fixes it, then try and get a new drive.

 

Iv got a problem with this drive. The burner is supposed to be capable of burning at 8x. But it only burns at 4X. My dads Inspiron 6000 with a NEC 8X dvd drive burns the same disks at 8X, so I know the problem is not the media. Anyone have any tips??

 

if ur not happy, call them.. they will issue a replacement for u, just as they did with us. this drive is known to have problem...