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    Extended Service Coverage

    Discussion in 'Dell' started by scole60, May 23, 2009.

  1. scole60

    scole60 Newbie

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    Does anybody know exactly what coverage is included in part number
    902-5690? I thought I had full technical support, but they billed me $129 to troubleshoot and clean an issue being caused by virus and other malware.
    I know the new extended warranties do not cover anything to do with malware, but I thought this part did.
     
    scole60, May 23, 2009
    #1
  2. idq000

    idq000 Notebook Deity

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    Is this what it says?

    1 1 902-5690 *Type 15- Third Party At Home Service with Nights and Week EA 0.00 0.00
    ends, 24x7 Technical Support, Initial Year


    If so, that means that Dell will send a Tech to your house to replace any defective parts, but that does not cover virus and other malware removal.
     
    idq000, May 24, 2009
    #2
  3. idq000

    idq000 Notebook Deity

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    Though, frankly, you could have done cleaned the malware yourself easily by reformatting the hard drive and reinstalling the OS.
     
    idq000, May 24, 2009
    #3
  4. scole60

    scole60 Newbie

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    Who are you, boy genious?
     
    scole60, May 26, 2009
    #4
  5. Theros123

    Theros123 Web Designer & Developer

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    Uh, cleaning malware/adware from a computer really isn't that hard. There are tons of FAQs and hot-tos on just exactly how to do that.
     
    Theros123, May 26, 2009
    #5