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    Factory Image Corrupt.

    Discussion in 'Dell' started by groober, Dec 31, 2009.

  1. groober

    groober Newbie

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    Recieved a New XPS 1340, powerd on went through the setup screens, got to where Windows indicated it was preparing my desktop, and the screen went blank waited about a half hour same blank screen. Called Dell Support, finally got through cell, phone service was real bad. Went through a few diagnostics while on hold for 45min, Tech are real nice actually, accessed the Factory re-image via F8, only problem couldn't re-image do to a corrupt file. Tech ceated a ticket to replace my machine. Is this a normal procedure for fix. thanks
     
    groober, Dec 31, 2009
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  2. texbaz

    texbaz Notebook Enthusiast

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    Seems like their could have been an alternate method to restore the PC over the Phone. I have a feeling tech service is not what it use to be, Sad.
     
    texbaz, Jan 3, 2010
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  3. malkie0831

    malkie0831 Notebook Enthusiast

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    Looks like you may have a faulty hard drive, or a problem with the controller. I guess Tech support just decided to take the one sure option to fix either issue.

    If you received an OS disc with your XPS (I did with my Studios 16 XPS) youi could try booting from that and doing a complete reload while you are waiting for the replacement.
     
    malkie0831, Jan 4, 2010
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  4. texbaz

    texbaz Notebook Enthusiast

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    I Read in the XPS user guide that some XPS 1340 laptops don't come with a factory image? Strange. Guess they found that some users just don't want or need it. I looked on my New XPS, I can't seem to see if I have a seperate partition for the image data. Windows 7 shows me a graphical representation of the HD with 40gb used up already and refers to as OS C:\, could that be just the operating system and Dells software and other junk? Maybe Dell is not putting image files on their Laptops anymore.
     
    texbaz, Jan 5, 2010
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  5. raduque

    raduque Notebook Evangelist

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    texbaz, it might be a hidden partition. You could try looking in Disk Management (right click "Computer", click "Manage", click "Disk Management" in the left-hand pane) and see if there's any drives that don't have letters, or any "Unknown" partitions.
     
    raduque, Jan 5, 2010
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  6. texbaz

    texbaz Notebook Enthusiast

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    raduque thanks for the info, your info was spot on. I'm comming from an XP desktop to Win7 and things are pretty different. But it does show I have a recovery partition interesting. since I have no data on this machine I think I might just do a factory image restore, just to see if everything will work like it does now.
     
    texbaz, Jan 5, 2010
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