The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Faulty Motherboard

    Discussion in 'Dell' started by frugihoyi, Feb 17, 2007.

  1. frugihoyi

    frugihoyi Notebook Guru

    Reputations:
    0
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    I bought my Dell Inspiron 6400 less than two months ago, and recently it stopped working. It just turned off while I was using it and wouldn't come back on, no lights or anything. Dell determined that it was a faulty motherboard and then took ONE WEEK (during a time in which I really needed my computer) to finally come and replace the motherboard.

    I'm very dissatisfied and I'm afraid that something like this could happen again. Why did it happen in the first place? Has this happened to anyone else?
     
    frugihoyi, Feb 17, 2007
    #1
  2. qhn

    qhn Notebook User

    Reputations:
    1,654
    Messages:
    5,955
    Likes Received:
    1
    Trophy Points:
    205
    even in normal usage, mobo and any laptop (pc) parts can break down. it does not happen too often, but it does happen. some people has (better) luck than other.

    one week replacing a mobo - that is fast

    cheers ...
     
    qhn, Feb 17, 2007
    #2
  3. Sneakyasiankid

    Sneakyasiankid Notebook Consultant

    Reputations:
    0
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    30
    1 week?
    where are you located?

    When my I6000 mobo broke it only took 2 days.
    1 day for the tech to get the part and 1 day for them to install.
     
    Sneakyasiankid, Feb 17, 2007
    #3
  4. frugihoyi

    frugihoyi Notebook Guru

    Reputations:
    0
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    Well, part of the problem was that I bought the computer in the US, but I'm in Denmark now. That's not an excuse though. I told them I needed it urgently.
     
    frugihoyi, Feb 17, 2007
    #4
  5. frugihoyi

    frugihoyi Notebook Guru

    Reputations:
    0
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    I don't think it's reasonable. I bought that computer less than two months ago!
     
    frugihoyi, Feb 17, 2007
    #5
  6. WackyT

    WackyT Notebook Deity

    Reputations:
    906
    Messages:
    1,389
    Likes Received:
    1
    Trophy Points:
    56
    So, did they fix your laptop or not?
    Did you buy next day on site warranty repair with your laptop?
    Did you reregister your laptop in Denmark when you got it there?
    You've never had an electronic product break within the warranty period?
    Can you prove the motherboard died with no negligence on your end?
     
    WackyT, Feb 17, 2007
    #6
  7. frugihoyi

    frugihoyi Notebook Guru

    Reputations:
    0
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    Oh, my brother and I had to make many, many phone calls to Dell until they finally came and fixed it. They wanted me to ship the computer for replacement, and the people in customer service also contradicted themselves a bunch of times.
     
    frugihoyi, Feb 17, 2007
    #7
  8. kegobeer

    kegobeer 1 hr late but moving fast

    Reputations:
    836
    Messages:
    3,682
    Likes Received:
    0
    Trophy Points:
    105
    I agree, zx10guy. I've also found that the email support works pretty well. Going through the Dell support website, I used the email option in the Technical Support section and received a response in less than 2 hours. In less than 6 hours I had a new battery on the way, which arrived the next day.

    Anything is better than talking to the Dell staff on the phone.
     
    kegobeer, Feb 17, 2007
    #8