Finally the CEO has something to say about the delay!

Apparently M. Dell has said that the delay is due to overconservative planning of orders. But, he said nothing about the painting process it self...

http://www.computerworld.com/action...ewArticleBasic&articleId=9034899&pageNumber=1

 

It needs to be picked up by some media and some national newspaper for them to offer any kind of broad compensation. Or to fix this why not order 10% excess of every part? I mean with Christmas around the corner you know these notebooks will be flying off the shelves!

 

Mainly because the biggest thing in logistics and business right now is JIT (Just In Time) inventory management... So they try to guess (as accurately as possible) how much they'll need and buy just that amount so they can make more money keeping storage costs down...

Seems they need to really rework their JIT algorithms..

 

dude, u guys need to freaking chill, for real...if the media picks it up, do u seriously think u guys r gonna benefit? i doubt it....i believe, dell is trying its best to deliver, but having problems doing it, it's understandable. if media picks it up and a lot of people are gonna find out, dell's stock is gonna drop, the company is gonna suffer, and prices of their products are gonna go up. think a lil bit b4 u say or do something. i know people are pissed, but hey, u r free to cancel ur order, so do so if u are not satisfied! i'm not defending dell, but there's such a thing as greater good....don't be selfish, act ethically.

 

it's not just - just in time management, it is also supply chain management that they need to work out with their suppliers. suppliers fuk up, and dell doesn't have control over things, need to look elsewhere, perhaps, even at more cost than before...

 

Don't you think you should be preaching that to dell rather than the customers? I mean they know they have supply problems and yet they are aggressively marketing their new inspirons and still taking orders! I mean if you know you have a problem, solve it before being too greedy and taking order after order knowing you will not be able to fill it.

Dell sells technology. and the price we pay 2 months ago is not the current price, so don't you think they should compensate you on the difference? I mean they knew it would be delayed. And yet they lied to you about the ESD, you have people on this board that have waiting up to 2 months!!

I'm just making a point Dell needs to stand up for there mistakes and compensate their customers. Yes, they will loose money in the short term, but they will gain respect in the eyes of the customers. And its that respect that will translate to greater sales in the future. (we all know Steve job's stood up to the plate, dell needs to do the same)

rant off.

 

Exactly! I totally agree with opnr2000. Dell has no excuse whatsoever, it's there cheap cost-cutting plan which fail, I can not give them any sympathy, especially with their bad costumer service.