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    Fingerprint reader suddenly stopped working!

    Discussion in 'Dell' started by mms-xps, Jan 12, 2008.

  1. mms-xps

    mms-xps Newbie

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    I justgot my m1330 3 days ago and everything seemed to be running fine. Last night I used the biometric fingerprint reader and it wrked perfectly. I shutdown my laptop, and woke up this morning to find that the fingerprint reader does not work anymore.

    I get a message saying "No biometric device was detected. Please connect or enable the biometric device to initialize the fingerprint software." I dont know what is wrong. I spent 2 hours this morning with dell chat tech support and he couldnt find a solution.

    I reflashed the bios, did system restore, and after getting very frustrated reinstalled windows vista, only to find it to have the same problem. I looked around and found that Microsoft' has a Hotfix for this however i tried one of them and it didnt seem to work. I would appreciate any help
     
    mms-xps, Jan 12, 2008
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  2. MAC5217

    MAC5217 Notebook Consultant

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    This may sound obvious, but did you try to reinstall the device driver?
     
    MAC5217, Jan 12, 2008
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