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    From order acknowledged to processing time

    Discussion in 'Dell' started by sprtnbsblplya, Jul 28, 2007.

  1. sprtnbsblplya

    sprtnbsblplya Notebook Deity

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    I got an email from Dell right after I placed my order this morning at 12:18am saying they got my order and it is acknowledged, and that they will be sending me an email shortly to confirm and give me an order number.

    Well, its now 6pm and I have still yet to receive an order number in an email, and I tried checking on My Dell Account page and nothing shows up there yet either.

    How long did it take for you guys to get your order numbers from Dell?
     
    sprtnbsblplya, Jul 28, 2007
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  2. bmnotpls

    bmnotpls Notebook Deity

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    I just ordered a 1520.. cause i cant wait for the m1330 that I order on 7/4.. and i got the confirmation and everything instantly.. Now I only have to wait till 8/15
     
    bmnotpls, Jul 28, 2007
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  3. d3sdichad0

    d3sdichad0 Notebook Geek

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    I got an email within 5 mins......
     
    d3sdichad0, Jul 28, 2007
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  4. sprtnbsblplya

    sprtnbsblplya Notebook Deity

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    What the he....
    That's aggravating.
     
    sprtnbsblplya, Jul 28, 2007
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  5. HCW

    HCW Notebook Deity

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    Some times it takes days to show up. This is normal with Dell
     
    HCW, Jul 28, 2007
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  6. theteckcrew

    theteckcrew Notebook Enthusiast

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    now its just a hunch, but it might be because its a weekend. mine took no time at all to get the confirmation email.
     
    theteckcrew, Jul 28, 2007
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  7. arch

    arch Notebook Geek

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    It might be because its the weekend, but I doubt it. Make sure you have an order number, customer number or something on the invoice that you can call and reference to. I went through this same problem, I ordered from a Dell kiosk thru a Dell rep who even set up my Preferred Account for financing. Turns out my order didnt ever exist, but I got a print out of it and my account was charged.

    Here's the threads on my experiences so far:
    http://forum.notebookreview.com/showthread.php?t=139987
    http://forum.notebookreview.com/showthread.php?t=142440
     
    arch, Jul 28, 2007
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  8. arch

    arch Notebook Geek

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    If you have a number like order or customer number, do not hesitate to call Dell and talk to someone about the status of your order. Waiting will only add to the delay.
     
    arch, Jul 28, 2007
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  9. sprtnbsblplya

    sprtnbsblplya Notebook Deity

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    I called them and it said that order status may not be available if I placed it within the last 24 hours, guess I'll just wait until Monday to check into it.
    I ordered it with a WXGA screen and the Jet Black color, so do you guys think it'll get here relatively quickly?
    Selling my current laptop tomorrow and hate to be without one for so long.
     
    sprtnbsblplya, Jul 28, 2007
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  10. arch

    arch Notebook Geek

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    BTW: I ordered on a friday night after midnight and was acknowledged immediately. About 5 minutes later I got the confirmation email. Technically my order went in on monday, but I got all the protocol emails as expected.
     
    arch, Jul 28, 2007
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  11. sprtnbsblplya

    sprtnbsblplya Notebook Deity

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    Maybe the problem is I ordered through www.dell.com/quote and used a quoted system from a Dell rep and fulfilled it through that site instead of the normal custom build website, that could be why it is taking longer.
     
    sprtnbsblplya, Jul 28, 2007
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  12. Franniepoppins

    Franniepoppins Notebook Enthusiast

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    I never got an order acknowledgment, either. The order showed up under my account by the next morning, and I have been monitoring it from there.

    Francine
     
    Franniepoppins, Jul 28, 2007
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  13. Murdoc

    Murdoc Notebook Evangelist

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    yeah always ask a rep to help you no matter by phone or online they make the order confirmation process faster. I ordered with a rep and I got my email in 1 min after ordering.
     
    Murdoc, Jul 28, 2007
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  14. Franniepoppins

    Franniepoppins Notebook Enthusiast

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    I did not use a rep, just ordered online. I bet that is the difference? somebody probably has to click submit, to send the email. ;)

    Francine
     
    Franniepoppins, Jul 28, 2007
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  15. Kaosfury

    Kaosfury Notebook Consultant

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    I ended up calling them to get the email resent five days after I ordered. Apparently they typed in the wrong email address. :p
     
    Kaosfury, Jul 28, 2007
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  16. blahdude84

    blahdude84 Notebook Deity

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    Sometimes it takes a few days to get an order confirmation. It varies from situation to situation ...
     
    blahdude84, Jul 28, 2007
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  17. farelli09

    farelli09 Notebook Evangelist

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    When I ordered my 1520 they NEVER emailed me. I had to go into online customer service chat to finally get my info (I did it 2 days after my purchase). They said it was an error on their part.
     
    farelli09, Jul 28, 2007
    #17