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    Funny Problem!!! Please advise

    Discussion in 'Dell' started by nikhilchacko, Dec 3, 2006.

  1. nikhilchacko

    nikhilchacko Newbie

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    About 1 month and a half back i asked for my faulty laptop to be replaced...and sure enough within 2 weeks i get a new one...

    problem is...i got an extra one along with the replacement....the same specs....
    1800$ laptop.....

    now im not sure whether i should return it or not...half of me want to keep while the other half reminds me that I MAY END UP IN TROUBLE....

    DELL has not contacted me as yet it has been a month already....

    any advise please....
     
    nikhilchacko, Dec 3, 2006
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  2. Zero

    Zero The Random Guy

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    I think you should return the notebook. Its probably a small mistake on Dell's part. Thats probably the best thing to do, if you don't want to get in trouble.
     
    Zero, Dec 3, 2006
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  3. nikhilchacko

    nikhilchacko Newbie

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    what kind of trouble could i get into??
     
    nikhilchacko, Dec 3, 2006
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  4. Indeed Jimmy

    Indeed Jimmy Notebook Enthusiast

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    Well... they might of made a mistake, but at the same time maybe not. My friend's laptop shipped two weeks later than they were supposed to so DELL sent him two of the same laptop as well, but they meant too. "It's part of their way for saying sorry about that".
     
    Indeed Jimmy, Dec 3, 2006
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  5. Zero

    Zero The Random Guy

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    Well, to confirm that it is a "sorry" thing from Dell, phone them and ask them, if you were supposed to recieve an extra notebook. If they yes, then your okay to keep it.
     
    Zero, Dec 3, 2006
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  6. Amber

    Amber Notebook Prophet NBR Reviewer

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    Generally 9 times out of 10, Dell requires you to return the fault machine. If you don't, they will charge you for both machines. Just because they are nice and giving a replacement, they are not being that nice. There are some special circustances as pointed out, but with faulty laptops, they require the faulty laptop to be returned.
     
    Amber, Dec 3, 2006
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  7. nikhilchacko

    nikhilchacko Newbie

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    I have returned the faulty machine!!
     
    nikhilchacko, Dec 3, 2006
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  8. Amber

    Amber Notebook Prophet NBR Reviewer

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    Nevermind - thought you were saying they sent you a replacement + faulty. I would talk to Dell's tech support just to be on the safe side. It is hard to tell what Dell has in mind, and they can probably tell you what the situation is.
     
    Amber, Dec 3, 2006
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  9. brown_fv

    brown_fv Notebook Consultant

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    this is generally the time when morals come into place. me...i woulda kept it until or if they said something
     
    brown_fv, Dec 3, 2006
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