The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Getting Dell to come to your house and fix things

    Discussion in 'Dell' started by th3van, Oct 31, 2009.

  1. th3van

    th3van Notebook Consultant

    Reputations:
    11
    Messages:
    198
    Likes Received:
    0
    Trophy Points:
    30
    Any advice on getting them to do an on-site repair? Or even let me bring it in somewhere and pay the costs?

    My girlfriend's m1330 has vertical stripes down the screen and it's been sent in twice now... and they've replaced everything BUT the screen! We know it's the screen because there are no stripes on an external monitor.

    Also I was hoping they would extend the warranty another year since we've had problems with it (lately it's been randomly not turning on from hibernate).

    Ideas?
     
    th3van, Oct 31, 2009
    #1
  2. DRFP

    DRFP Notebook Evangelist

    Reputations:
    65
    Messages:
    584
    Likes Received:
    36
    Trophy Points:
    41
    On site warranty is a higher level you pay for at the time of buying the laptop, I had it once it was ok.

    But the chances of dell doing it when you did not pay for the service is about -100. One thing Dell is good at is telling you no. :cool:

    You will have to send it in.
     
    DRFP, Oct 31, 2009
    #2
  3. th3van

    th3van Notebook Consultant

    Reputations:
    11
    Messages:
    198
    Likes Received:
    0
    Trophy Points:
    30
    Says it will be $49. Not bad.
     
    th3van, Oct 31, 2009
    #3
  4. DRFP

    DRFP Notebook Evangelist

    Reputations:
    65
    Messages:
    584
    Likes Received:
    36
    Trophy Points:
    41
    really? I had no Idea then I was wrong ( wrong about free anyway)

    Well learned something today! Thanks!
     
    DRFP, Oct 31, 2009
    #4
  5. Mastershroom

    Mastershroom wat

    Reputations:
    3,833
    Messages:
    8,209
    Likes Received:
    16
    Trophy Points:
    206
    They will allow you to extend your warranty, but you'll have to pay for it. I believe for the bare minimum warranty it's $130 or so for a year's extension. This goes higher as you add more services (accidental damage, on-site repair, etc.) or duration (two years, etc.)
     
    Mastershroom, Oct 31, 2009
    #5
  6. oxybate

    oxybate Notebook Guru

    Reputations:
    0
    Messages:
    61
    Likes Received:
    0
    Trophy Points:
    15
    I lucked out hardcore - I had purchased Complete Care warranty a couple months before my computer entirely fried. This wasn't a strategic warranty purchase, just coincidental.

    After 3 replacements and getting an M1730 (as a replacement for an E1705), they extended my limited warranty by two years to coterminate with my CC warranty at no charge!

    As much as Dell pisses me off, I will continue to buy Dells because I know that they at least try to make things right, even if its a hassle to do so.
     
    oxybate, Nov 1, 2009
    #6
  7. Greg

    Greg Notebook Nobel Laureate

    Reputations:
    7,857
    Messages:
    16,212
    Likes Received:
    58
    Trophy Points:
    466
    Glad I'm not the only one that feels that way sometimes.
     
    Greg, Nov 1, 2009
    #7