The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Getting irritated....

    Discussion in 'Dell' started by Dragon_Myr, Mar 2, 2005.

  1. Dragon_Myr

    Dragon_Myr Notebook Evangelist NBR Reviewer

    Reputations:
    128
    Messages:
    516
    Likes Received:
    0
    Trophy Points:
    30
    I email EPP, they say email CC, they say email EPP, they say email CC, I get fed up and try to chat with CC, they won't help, and none of my emails have come back yet and I can't get through on the phone. I don't have all day long to be on hold.

    All I really want to do is change my warranty to the 4 year at home instead of the 1 year limited. There's a $70 difference after a MIR. It looks like a steal. But no one wants to help me and change my order...hell, I couldn't even cancell it if I wanted to at this point because it looks like no one is able to do anything about it. I'm about to just call a random number at Dell and scream at them when they try to transfer me to a different department or tell me to contact someone else.

    It's really pissing me off. All this work to put more money in their pockets. [ :(!] Any ideas?



    EDIT:
    email send to EPP (again)

    Customer number: ######
    Order number: ######
    Hello, I have been trying for quite some time to have someone modify my order. Please help. I would like to change my 1 year limited warranty to the "SAVE$100 (After Rebate) -4 Yr Ltd Warr,4 Yr At-Home plus Nights and Weekend" plan. Please keep in mind this will change my member discount to 12% and I also would like to have the difference in cost applied to my Dell Preferred account so I can get the 2% off deal on the difference. Please advise me how to send in for the rebate as well. Thank you.

    I really am trying to be nice here, but I'm getting so mixed up I really have no idea what's going on now so I want them to change that and also tell me where the rebate is so that when it doesn't work I know who to come back at.
     
    Last edited by a moderator: Jan 29, 2015
    Dragon_Myr, Mar 2, 2005
    #1
  2. notTelling

    notTelling Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Hi,

    It always helps to rather talk to them over Phone, Email processing as in my case(to change a spec) took about 4 days for them to reply back(while the Dell site said, they would contact in a bit).

    So, I called and got my order changed( +x300card). Best of Luck.


    -Mad
     
    notTelling, Mar 3, 2005
    #2
  3. Andrew Baxter

    Andrew Baxter -

    Reputations:
    4,365
    Messages:
    9,029
    Likes Received:
    55
    Trophy Points:
    216
    Last edited by a moderator: Feb 2, 2015
    Andrew Baxter, Mar 3, 2005
    #3
  4. 12Gram

    12Gram Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    I recently went through the same thing. I just wanted to upgrade from 3 yr to 4 yr since it would end up being less after rebate. They said they would have to cancel my order and resubmit it. I cancelled and am glad I did. There is a 30% discount in the education store that was not there before. Now I will get a better system with 4 yr for $50 less than I would have paid if I did not cancel yesterday.
     
    12Gram, Mar 3, 2005
    #4
  5. Dragon_Myr

    Dragon_Myr Notebook Evangelist NBR Reviewer

    Reputations:
    128
    Messages:
    516
    Likes Received:
    0
    Trophy Points:
    30
    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by abaxter
     
    Last edited by a moderator: May 8, 2015
    Dragon_Myr, Mar 3, 2005
    #5
  6. Dragon_Myr

    Dragon_Myr Notebook Evangelist NBR Reviewer

    Reputations:
    128
    Messages:
    516
    Likes Received:
    0
    Trophy Points:
    30
    Earlier today I got a break between classes at college and after being transfered, given a phone number and extension that didn't work, and calling just the phone number I got someone who was knowledgeable and modified my order without changing my shipping date.

    So now I am happy and hope I never have to call Dell again until I want a new system years from now. [ :)]
     
    Dragon_Myr, Mar 3, 2005
    #6