Getting Money Back...

Ok, thanks for clarifiying. I have eyes on ther wireless bluetooth earphones, and a case. Do you think they'll give me that, along with the warranty upgrade?

 

It all counts on the rep, start with what you want most and just keep pushing. Im pretty sure any extras like case and stuff get dispatched the day your laptop delivers so takes a few days longer, atleast thats the impression i was given.

 

So the whole 3 year warranty shebang it is! With CompleteCare.

 

Why are you so upset that people are getting compensated by Dell for their inconveniences and mistakes? You've posted in multiple threads to criticize people getting money back from Dell. Dell makes mistakes. Dell is offered the opportunity by angry customers to make things right. Dell chooses to offer compensation, customer chooses not to cancel order. What's your problem with that?

 

So I guess I should call up and make a complaint on TWO reps and get double what you got?

I just want to to fix what they F-ed up in the first place...

 

Since I just ordered two days ago, I should ask for hardware upgrade then. I mean, how far along could my order have gotten in two days when others have waited 40+?

 

Wow...I just went through his again... I think I should have posted my paypal address for donations since so many did so well!!!

This idea has really, and I mean really, caught on!!!

 

I don't think the wave of complaints and compensation is an example of an idea catching on or the result of any postings; I think that Dell made some serious mistakes and, as a result, a lot of people who would have never considered asking for compensation felt more than justifed in doing so.

 

Im refering to the absolutely huge number of thank you's I have received from this thread, most of which say they would never have tried to seek compensation at all.


Thats the example I was speaking of.

 

Way to many people in here get way to flagrant with Dell CS. If you dont like how the one on the phone is helpin you hang up and try again and worst case scenario all they can say is no anyways. I called them the other day to inquire about whether the 8600m gt i was getting was DDR3 or DDR2. The next day I check my order status and for no reason at all they upgraded my shipping to next business day. This morning I called them up because there site showed a $100USD differenece in price from when I ordered it to present. Simply told em that I wanted to make sure and get the most for my money and considering I'm a student a $100 is a big deal to me, they said no worries gave me the money off without any hassle. My point is lots of people on here need to consider how they like to be talked to, and remember when someone gets aggressive, not assertive with you, human nature for most people is to respon aggressivley.

 

I would have never if not for flamenkos posts!! Thank you!! Repped!

 

If I havent ordered one yet, but Im not too happy having to wait one month to get a laptop, and i talk to one online, can i simply ask them if they can throw in something to ease the long delays to ensure i buy? Im not trying to be cheap, I just..well....I would like something to compensate for such a long wait. Can online chat people throw in a small upgrade for free, or a free bag or something?

 

Doubt it, everything ive heard is that no, once the laptop has been ordered no changed to the Hardware can be made at all no even reductions and ive never heard anything to the contray. I maybe wrong though but i think you just have to cancel and re-order.

They can but if they will is another thing, its best to do it over the phone as it give a more personal touch and if you try and build up a relationship with him/her than you may have better work.

As for the people who say "the worse they can say is no" than in theory thats right but they are humans and they can get pissed of and the same if a customer pissed you off at work there is only so far before you just dont give a **** and will as Flame says 'mark' you.

 

Ordered Aug 8th, Dell Canada, initial delivery date Aug 27. A nice, shiny red Inspiron 1721, which the order page showed as only being delayed 7 days. The online status check currently shows the ESD as Sept 21. A rep yesterday tells me it's definitely shipping next Wed. A second rep today tells me it's definitely shipping mid-Sept.

Both calls were made to the 800-847-4096 1-2-1 line, so helpfully posted by flamenko. In both cases, I explained the situation, the delays, the frustration, the fact I'm disabled and need the laptop to be here, not on continual delay. I was courteous, polite, even joked with the reps and commiserated with them when they had system problems at their end.

Both said they were unable to offer any kind of compensation for the delays. One said if I called and asked for the "Specialty queue" after the laptop eventually shipped, there MAY be something they can do, but wasn't hopeful. So much for that idea. But at least they're sending me the "customer satisfaction survey" for all the good that does.

 

press for it, CSR the most part dont want to give anything, if you been delayed than you should asked to speak to supervisor that in most cases makes them give in and get them actually talking compo, and if they dont talk to the actually supervisor and explain over again and insist, Supervisors are pretty much the end of the line they will give you something because if it goes above them than they get pretty bad ****.

 

Tell them you have suffered severe emotional trauma and stress and are now taking medication due to the delay. Maybe add in your cat just died for increased sympathy factor, then ask for compensation!

 

If you can get on their right side, the CSRs can give you up to a $200 'one time gesture' for any reason without notifying their supervisor; this is before tax. I know this through my experience as it relates to Canadian CSRs

 

Just called dell today, apparently before dell gives you any compensation for the late delivery, you need to have waited at for at least 20 days. Guess I'll be calling back in a few days.XD

 

another lie, if you are within your first EDD than you dont have much to stand on but can still get somewhere, if your EDD been moved back than 20days doesnt make a difference. Most CSR will give some excuse just ask to see supervisor.

 

I have addressed this earlier. There is no set time or date or reason. Any CSR can give you a 200 credit (before taxes) in either a throw back onto your card or upgrade or peripheral inclusion. I am from Canada but have seen enough response to this article and a few others to know that it is pretty much consistent in the UK and US as well.

Unfortunately, its luck of the draw. Some seem to be able to grab on to the right CSR and get hang up very happy with the interaction. Thats good for Dell and the consumer.

On the other hand though, some are repeatedly being sent back to the same CSR.

One needs to think just a bit smarter than the system.

 

Oh dear, I didn't know that... Curse that CSR. I guess I'll just have to keep on trying with other dell reps. Thanks for the response flamenko.

 

legitimate anger at delays is one thing, but there's an awful mob mentality on these boards that the customer is never wrong, and Dell should compensate everyone, all the time, no matter what. while i understand that some users should be compensated for their delays and troubles, there are more than a handful of users here with a false sense of entitlement and a license to abuse CSRs who are just doing their job (see the idiotic thread about 'pwning' CSRs).

there are more than a few people who just seem to be taking advantage of the situation, and it'd suck if these people drown out legitimate complaints from users.

 

You keep repeating what you say from post to post....

Your kinda like the guy standing on a show box exclaiming "The worlds coming to an end on Tuesday, no errrrr Wenesday. Ya thats it Wednesday!!

I dont think after the Dell fiasco many would agree with you including Dell.

You see, with every 'comp' given by Dell that a customer saved and another grand plus in their profit margin. They are well aware of each and every little bit of bonus we get. Its the CSRs who abuse their job, not the deserving customer who has put up with all the mistakes made in the process.

Dell has given the CSRs the ability to give a credit, upgrade, or peripheral to any person that has suffered unfairly because of the errors of the present process. Its the CSRs who don't use it to Dells advantage.

Myself, there is nobody on this or any other site that can compare to what Dell has given me; the great contact I have made in the process and myself laugh about this a few times a week when we speak. He has no quam in telling me that we both made out well, myself and Dell, through my business.

 

yes, it's the CSRs who are abusing things here, not the whiners on the board. sure.

 

NO I will concede there are whiners here; heck I have even caught myself earlier on and you fit into that category right now. But really, how do you blame them??

Laptops being shipped with no os, dented, wrong configurations, pieces falling off, pieces that dont fit properly, unbalanced base, the dreaded high pitch squealing, lying CSRs, company line when they call, being pushed back over and over and over...

I endured wait...wow I just counted...26 cancellations where I had to call them and fight for my deals back. People like Billy, Cliegal, Murdoc, CodeX, are still fighting to get their problems fixed...and they are whining???

No, I tend to think they are looking for an avenue for help.

 

a few bad shipments from Dell doesn't give all customers carte blanche to make demands left and right. i had my own issues with my laptop order (excessive delays and pricing miscues), but they righted themselves by upgrading me to another model without any additional costs.

like i said earlier - there are legitimate complaints to be had, but i personally think there are more than a few users out there that will misconstrue this thread or these types of posts and just abuse the system.

 

Wait, you got upgraded to a different model without any problems and you feel that is in the same framework as...oh I dont know anyone here who is getting nothing?

Please... Maybe you should do as I do and explain how the system worked for you.

Quite frankly its hypocritical to say that you were rewarded by AN UPGRADED SYSTEM for your delays and pricing miscues and in the same breath accuse others of abusing the system, others who were offered well less than an upgraded system such as yourself.

All in support just nod with a 'Yea".

 

"nods head"

 

CSRs have nothing to do with any of the problems that are facing Dell right now; that is all upper management that has badly handled this new product launch. The CSRs are just the people that get stuck with the perverbial sh*t when it hits the fan because they actually have to talk to the customer and be the face of Dell to the angry mob, as it now is.

If the CSRs were allowed to give out comps carte blanche then 1) everyone would have received the same comps and 2) Dell would find themselves in the red. They start out with the lowest thing which is the NBD Shipping and go up from there depending upon how hard @ss the customer is. I mean, if I was being yelled at by an angry customer then I would give you whatever the heck I could to get you off my phone. There are probably 50 more customers waiting in line for their opportunity to yell at me. CSRs have metrics they have to meet in order to keep their jobs. Its a fine line they walk between pleasing the customer and pleasing Mr. Dell.

But whenever people find the opportunity to get what they feel is rightly theirs, even if its not, and for free no less, then they will take it no matter who they have to step over in doing so. I agree that some people are entitled to some comps but others are clearly abusing the system. Especially when they go out to tell the world, "Hey, this is how you stick it to Dell."

What goes around comes around.

k

 

what a dense response from you - my issue isn't with legitimate complaints or delays, but those who are abusing the system for others. not too hard to understand, but i'm sure you'll manage to twist it around somehow.

as to how i 'did' it - i talked to a CSR rep and expalined my situation. there aren't a set of rules or games behind it, and i had the misfortune of ordering a laptop that was certified EOL, so the switch was the only way to expedite my order.

 

My response speaks for itself; you have shown yourself as a hypocrite by definition..


hypocrite
One entry found for hypocrite.
Main Entry: hyp·o·crite
Pronunciation: 'hi-p&-"krit
Function: noun
Etymology: Middle English ypocrite, from Anglo-French, from Late Latin hypocrita, from Greek hypokritEs actor, hypocrite, from hypokrinesthai
1 : a person who puts on a false appearance of virtue or religion
2 : a person who acts in contradiction to his or her stated beliefs or feelings
- hypocrite adjective


You would be the second definition.

 

I don't feel at all bad for getting $100 from the delays. It's more than just an issue of compensation. I flat out told a CSR this: this is my first ever Dell purchase and so far my experience has not been good. These delays are very frustrating and I don't appreciate being flat out lied to by this company ("I guarantee your order will be shipped on 8/28 without further delay). It makes me very hesitant to do business with Dell again. So I asked if there was a way for Dell to keep me as a satisfied customer, which the $100 compensation absolutely helps (makes the waiting game much more worth it, and is a way of owning up to their mistakes and keeps my faith in doing future business with them). It's not just because we feel we are entitled to free goodies because we've been inconvenienced. Dell knows what they're doing.

 

And all of you know exactly what you are doing. That's why there's a post (or two or three) showing people just how to get these free comps. How to sweet talk the CSRs, be nice. Start out low and then go up. Etc, etc, etc.

In the end, people will do what they want.

Just let it be known that they have evidence of everything they have ever given you. I have seen someone be denied a comp b/c they had previously been given so many. They'll only be generous so far and then they just shut you down. They have the right to say no.

Plus, it makes it that much harder for legitimate claims to be seen that way. Every chat rep on the team I work with thinks every customer that comes in with some complaint is angling for a system exchange. And though some of those claims are legitimate and warranted, they are given the same suspicion as those that aren't because they know how many people try to scam the system.

Again - In the end, people will do what they want.

k

 

No but your point is valid...Dell controls and has everything that you got recorded in the end.

They are like buying a car I think. Alot of people dig deep and get the best deal they can even after the fact. The car dealers make their money though, off of the less educated and, in alot of cases, older people, who are afraid to haggle. They just go and pay sticker for a car they could have saved a few thousand on.

We here are only a very small minority of the total sales. We are the educated ones that help one another. But...every now and then there comes a fly in the ointment.

 

Absolutely people are taking advantage of an opportunity to get free stuff. I'll admit right here and now that I did. BUT at the same time it helps Dell too, because honestly the compensation has shown me they're willing to help. People remember this stuff. If they dicked me around and refused to compensate me after all these delays and misleading me, I'd remember that and be VERY inclined to go to another vendor for my future business.

I do agree, however, that people need to watch how far they're willing to push the CSR's.

 

ad hominen attacks? my, you must've run out of anything constructive or meaningful to say. pity you take things so personally that you have nothing else to resort to.

and thanks to the other posters who have jumped in here - it's nice to know that i'm not the only person who thinks this way.

AND, this post from the above proves my point -

but yet i'm a hypocrite for pointing out the same thing a few posts ago.

 

Isnt that amusing??? A poster using a latin saying yet not knowing what he speaks of...

"Ad Hominen" refers to a person responding to an argument by attacking the person, or rather, credibility of that person rather than providing any substance towards the fact of the argument.

So...for example: "must have run out of anything constructive or meaningful to say"

 

wow this is a pretty angry forum. chill guys!

 

I don't know why this is being taken so seriously. The fact that Dell gave me compensation without me even asking for it shows that it's really not killing them to do so.

 

calling me a hypocrite isn't attacking my person or credibility? again, avoid the substance of what i wrote and make up whatever you want to fill in the blanks. my original point still stands.

 

Let me finish this...maybe your missing the point here.

I called you a hypoctrite because the methods of which you minimize everyone else for tryin to better their own purchase directly conflicts to what you have done yourself. In fact, you have probably gone one further pushing to get money back for your installed Vista.

So your utilizing 'ad hominen' is wrong directly on its pretense because my response was based on your previous actions as they relate to your immediate (and past as I read) belittling of others.

By the way, you have used that term in two different posts, try and think of a new line will ya?

 

The debates get so... personal. People need to learn to relax a bit.

 

I got so much money back from Dell because of this laptop that it subsidized my first year of graduate school.

first, it's you're, not your. it's rare to see someone as intelligent and reasoned as you making an elementary mistake.

second, me saying that a flood of specious/exaggerated complaints will drown out legitimate user issues is somehow contradicted because i had a legitimate complaint and resolution of my own? yeah, that doesn't make sense. usually i'd respond back with something snarky, but i'll refrain because it'll cause you to search furiously for a definition to post.

add me as your friend, that way you can keep up on ALL my posts. it's flattering to me to know you care so much.

 

just two grown adults having a friendly disagreement on just how wrong flamenko is in this instance. it's nothing personal, and i think he's finally understanding!

 

I don't care, as long as they replace by 1720 with a M1730 XPS when it comes out, I'm happy.

P.S: Didn't flamenko get all his orders already, why is he still on this forum? just curious

 

Jarrod...maybe its because my article in this forum was highlighted on the sites review of the M1330 problem...and just maybe because many people in this forum keep asking for my assistance...

It could also be because the "Getting money Back" article deals with not only after order issues but after receipt issues.

and Elscorcho...your popularity on the site is known enough...I dont need to go on. It was funny that you would use a term to try and impress everyone in which you didnt know the true meaning of (lol)

 

What's my chance of getting my 1720 replaced by a M1730 for free?

 

which is another way of saying - 'i have nothing left to argue because you're completely right'. thanks! you haven't responded to any point i've made in a while, and i'm glad you turned around to how wrong you really are.

i used it in just the right context, but i guess i should be a bit less forgiving to you. after all, you don't even know how to use hypocrite properly, let alone frame a proper argument with correct grammar (lol).

is the 1720 at its EOL? do you have a working relationship with a sales rep because of a previous ordering history with your company?

 

Let me know the background and I will give you any ideas I have, especially what the diff is between the two...and price.

Oooooh what did you pay for the 1720 w/ tax?

 

Hello flamenko,

I could use some help. Here is what bothers me. I have ordered a 7200 with pretty much everything on it, except only a 7300 instead of 7500 on July 31st. Dell has never contacted me about any delays except on 08/17 they sent an email saying that my notebook didn't ship on 08/16 but will ship on 08/28. My new ESD is 10/04. I have contacted CSRs 4 times to inquire about my order status and the reason for the delay. The first time I got an answer was yesterday (T7300 out of stock). Also 2 times previously when I called I was given free nbd shipping (without asking for anything), but it doesn't show on my order status on the website. When I inquired about it yesterday I was told I won't get nbd because I didn't purchase it and its impossible for a CSR to give me NBD for free.
I have two questions here:
1) Your article suggests a bunch of upgrades, I have paid for these all these already in my order, is there a way I could ask for a an upgrade of the CPU ?
2) Meanwhile its possible to configure a T7500 system with everything the same as mine for a total 5 Dollars less (after coupons), does that give me any leverage, that my notebook is already more expensive than a better one at the time I'll receive it ?
3) I'm involved in major computer purchases at work and frankly have never been treated like this. I have decided to not mingle my work business with this annoying private notebook issue, but do you think there is any way to use this connection in a professional way ?