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    Grainy 1420 spoke with tech support

    Discussion in 'Dell' started by dachshundman, Nov 13, 2007.

  1. dachshundman

    dachshundman Notebook Enthusiast

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    I must first start out by saying that Dell support can be a little frustrating to say the least. I was diconnected twice before I got to someone who was of little help. My screen on my 1420 is also grainy so I wanted to see if there was anything they could do. Well they wanted me to unscrew something on the screen to check a cable or something. Why would someone who has no experience messing with the inside of these things be asked to do this? What if I messed something up. Then they wanted me to download some updated video drivers. Would this fix a grainy screen? I personally dont think it would. But thats why I am here. Should I try to adjust the cable? Should I just insist on a new screen? I should probably just deal with the screen but since my wifes screen on her 1501 is so clear it makes me want to get mine fixed, and mines a better laptop.

    _________________________________________________________________
    Dell 1420 in yellow
    Intel core 2 duo T5450 1.66 GHz
    160 Gb HD
    2 GB DDR2 Ram
    Wireless Card
    Intel Integrated Graphics Media Accelerator X3100
    Genuine Windows Vista Home Premium
    8X DVD +/- RW w/dbl layer write capability
    Integrated 2.0 Mega Pixel Web Camera
     
    dachshundman, Nov 13, 2007
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  2. mmk1125

    mmk1125 Notebook Geek

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    If you know for certain that the problems lies with the screen then you should just insist you want a new screen. if they ever ask you to check anything, just say you done it, checked it, didnt work, etc.
     
    mmk1125, Nov 13, 2007
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  3. 008

    008 Notebook Geek

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    What resolution? What panel?

    I haven't see a true grainless WXGA+ for 1420 but SEC is significant better than AUO.



     
    008, Nov 13, 2007
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  4. dachshundman

    dachshundman Notebook Enthusiast

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    I bought the laptop refurb so all I know at the moment is this

    UX303 14.1 inch WXGA TrueLife Notebook Screen

    I think its a AUO?

    I am going to check the packing list this evening to see if I can find out more
     
    dachshundman, Nov 13, 2007
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  5. HI DesertNM

    HI DesertNM Notebook Deity

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    You have to go into the device manager under your display properties.. That is where the manufacturer ID is.

    Also, how bad is the display? This is not the first time that somebody is reporting a grainy display on dell regular wxga system. This is really not exceptable if true. Panel makers have known how to make nice wxga these days so if dell is using grainy ones they must be using lower grade glass me thinks. Are you sure your system has a wxga TL?
     
    HI DesertNM, Nov 13, 2007
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  6. dachshundman

    dachshundman Notebook Enthusiast

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    It says generic PnP monitor? So I have no idea who makes it? How do I tell if its TL?
     
    dachshundman, Nov 13, 2007
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  7. dachshundman

    dachshundman Notebook Enthusiast

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    Upon further looking it says LPL0000 any ideas?
     
    dachshundman, Nov 13, 2007
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  8. TL293

    TL293 Notebook Enthusiast

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    That's LG Phillips. For the 1520 that's the best brand but I don't know about the 1420.
     
    TL293, Nov 13, 2007
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  9. sleey0

    sleey0 R.I.P. AW Side Topics

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    Sorry to tell you but a monkey do the Dell phone tech's job!

    All they do is read from scripts and make you update drivers and, ultimately, will have you do a system restore. Just play their game until it doesn't work (of course) and then you will get setup with a new LCD or system replacement.
     
    sleey0, Nov 13, 2007
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  10. sinstoic

    sinstoic Notebook Deity

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    Request for a replacement and also speak to the inconvenience department and see what they can offer you for your suffering!
     
    sinstoic, Nov 13, 2007
    #10