Grainy Samsung WSXGA+ replaced with LG = Perfect!

you are really wrong there. (you cant just compare 2 screens)

it dosnet matter which resolution the LG screen have. you can get big or small light bleeding on a wsxga+ LG to............................no doubt about that

(how can you know that by the way ? have you seen all wsxga+ LG screens)

i have seen (and own) many Dell screens, and the best screen ive ever seen is a samsung True life screen.

 

I haven't received my laptop yet(hopefully it will arrive today since it's in transit for delivery right now), but how do I know which screen I have?

Also, is the grainy screen true for 1720 as well? My order receipt says 320-5504 for the high resolution screen - does that help me figure out which screen I get? Or do I have to wait till I receive the order to figure it out?(how do I figure it out once I have it?)

Thanks for any help.

 

the 17" do not really seem to be to much affected by this issue

 

Is this a good monitor? It's what listed on my order receipt.

Module,Liquid Crystal Display 15WSXGA+,True Life,Lg Philips Lcd,1500

 

I am having my SEC replaced by another SEC tomorrow...the rep would or could not order me a different manufacturer.

On another note...SEC is samsun, google it, ask a tech....try expanding the abbreviations with the goodness of your own imagination...anything...it's a samsung.

 

yes MAN YOU ARE FREAKIN LUCKY!!!!! i wish i had your damn luck looks like all the vostro's are the only ones always getting lucky with the lg screens

 

My replacement 1520 came in today equipped with an LG display, so it isn't just Vostro's.

 

I've just received my 1720, and I started wondering about all this grainy stuff that was being oft mentioned. I checked, and my screen is one of the Samsung models (WUXGA truelife).

However, I don't really quite understand what is meant by a 'grainy' display. Is it fair to say that if my screen suffered from it then I would definitely notice? Does it usually effect the whole screen? What should I actually notice by looking at it?

The only thing I've really noticed is a slight effect down the absolute left half-inch of the screen - it's not really blurry as such, but it just subtly different when viewed quite close. Though to be honest I'd probably never have noticed anything if I hadn't been on the looking for 'grain'. I might have to look at the screen a bit closer tonight in relation to my old 9300 inspiron.

There's also a single fixed pixel, which is a bit annoying.


So I'm still trying to decide whether to attempt to have Dell come out and put a new LG screen in it, or just go with what I already have since the next one might be worse...

 

Let's not jump the gun because i'm getting a meltdown of sorts. Shouldn't be a change of screen just vid card or mobo maybe. I hope atleast.

 

I had heard of the grainy screens but was still unsure of what, exactly, they looked like, but as soon as I booted up my laptop I knew exactly what was wrong with it.
Just know that it looks 'oily', 'sandy', 'grainy', 'dirty', and all those other adjectives you've probably heard describing it. If you can't easily tell it's an issue, then it is not a problem, because if it is an issue it will be quite obvious.

 

Have you seen the latest batch of screens? No.

I have seen the latest batch of LG and Samsung WSXGA+ screens, plus have read reports of everyone who has had them recently. EVERYONE is saying that their Samsungs are crap and the LG's are better. EVERYONE.

 

eeehh, yes i have.

about Samsung vs LG vs AUO vs Sharp.......................

they (everyone) who say that, dosent know a thing, thats for sure.

maybe precise Vostro 15" have worse samsung screens. BUT I CAN PROMISE YOU THAT MANY MANY PEOLPE (INCLUDING ME) HAVE USE SAMSUNG TRUE LIFE SCREENS WHO BLOWS EVERYTHING AWAY......(also remember that i said i like LG to)

just take a look at big LCD TV screens, there are Samsung number One on the market with their Clear Panel system.

see you

 

I think you both have VALID POINTS and I also think it is QUITE OBVIOUS that we all have A CAPS LOCK BUTTON.

 

Truelife is a registered trademark to Dell and is not found on other products.

Big LCD TV screens are different to small laptop displays.

You have repeatedly failed to notice that I am talking about WSXGA+ resolution displays.

I find it outrageous how you can say that all those people who have received crap Samsung WSXGA+ displays in their new Dell's don't know a thing.

Do you have a new Dell and do you have a WSXGA+ Samsung display?

If no, don't post in this particular thread because you are wasting everyones time.

 

Just had screen replaced, let the man go as I assumed the greasy smears I saw on the screen were in fact just that....NO....it's an AUO1447. TERRIBLE. Give me my own screen back!!!!!!!!!!!!!!!!!!!!!!!!!!!

****ing hell.

 

Just rang Dell, was told this is a known issue obviously due to the number of complains they have been having and said they could not guarantee a good screen for around 2 weeks due to their testing happening or something...i don't know...no offence, but i cannot understand indians over the phone....

I have to wait until the 20-25th for a call back.

I wish I never bothered, this screen (AUO1447) is terrible. Viewing angles are good, fairly bright, little grain from what I can see but ITS GREASY.....

 

I've own samsung desktop CRT and LCD and they are good monitors, but seeing how people are overwhelmed by graininess of samsung laptop LCD makes me wonder did samsung go cheap on laptop LCD?

 

The graininess being referred to is easiest to see on solid white. It has a faint texture to it instead of just being solid, stark white. It's hard if not impossible to see on black. Ignorance is bliss if you're one of those people that never notice it unless they either read about it, look at a friend's notebook LCD of higher quality or run their notebook to a monitor/hdtv.

The sad thing is, the exact same 2 screen issue (one good, one bad) was rampant when I bought my M170 2 years ago. It's not a new problem which means, at some level, there must be a conscious budget driven decision to use the lesser quality LCD (in this case the Samsung) hoping that most consumers won't notice or want to deal with having it replaced. They have the alternate LCD (in this case the LG) that they send out as much as possible, I'm sure, and more importantly as a backup for those that do complain. It's a similar business model to customer service reps who are trained to say no until you call or complain X amount of times. Most people will just give up and that saves them money.

 

If you have to look hard to "find" your grainyness, just stop looking for it and enjoy your laptop.

 

I wonder if this is really a "known issue" as in it's in their knowledge base etc as I have had many experiences where on rep will tell me something is a known issue, only to have another say they never heard of it and it's not in their knowledge base and can't find any reference of it...

I am very skeptical of Dell (or any big companies) support teams when they tell you stuff like that as it's often just a way to shut you up.

If you can get a reference number or something to that conversation or the knowledge base ID or something it would be great for everyone to be able to refer to...

 

I have the Samsung WSXGA+ LCD panel and it's beautiful. I have looked at many different LCD panels in stores, and this is just as good as any panel I have seen thus far. I find it hard to believe that the LG panel can be overwhelmingly better. While not better than Sony screens, my Samsung screen is definitely on par with them.

It seems there is some inconsistency with Dell and it's suppliers in producing/providing quality panels. It seems then fruitless to argue about it as one person's Samsung panel may be horrible while the next person's is great.

 

what is the model of your sec screen?? is it the sec3350 or another it seems with further digging dell is using 3 different model sec wsxga screens now.. the only one EVERYONE is complaining about is the sec3350.. thanks

 

I don't think there is a 100% guarantee that any panel will be good or bad just a high likelyhood that SEC will have horrible viewing angles and AUO will have grain/grease.

I think LG has had the best showing so far as far as reports on this site are concerned.

 

for those that are willing to spend just a bit more there is this system everyone is raving about from hop business: http://www.shopblt.com/cgi-bin/shop...01000100U014_BN28031P.shtml&order_id=!ORDERID

it is posting 3dmark06 scores of higher than 3300-3400 with the included ati card.. impressive for that card

 

I'll check when I get home later tonight. I'm at work right now.

I agree that LG has had the best feedback so far. However it is true that some people have great SEC screens while others have poor screens so to say that

is just wrong and naive. Yes, LG may have a better success rate with respect to putting out good screens, but it doesn't mean that all SEC screens are crap. In fact, there have been many people that have reported that their SEC screen is great. And there is no "proof" that the good LG screens are better than the good SEC screens. Only speculation. The people that received bad SEC screens and had it replaced with an LG screen would obviously say LG is better. But they're not comparing to a good SEC screen, so that comparison isn't really valid.

 

i dont know though that i have seen one person that said the lg screen they had was horrible.. a couple people said they didnt think it was the best they had seen but i dont remember anyone saying it was horrible...

 

Me neither. What I'm saying is that just because all the LG screens are good ones and only some SEC screens are good doesn't inherently mean the good LG screens are better than the good SEC screens.

 

I like my LG at first glance but I will need to get near some others to make sure it's all good. On it's own, it's not super bright, colors appear a tad washed at those brighter settings, probably have to lower it a level or two and get use to it once I get it fixed. This is otherwise decent for $1000.

 

How did you know if its SEC? The part # on the monitor is generic for 1680x1050 screen.

 

This AUO replacement is really terrible. I am having to use it because I have no alternative for the next 2+ weeks......grrr.

 

If you're debating picking one up, want to see the grain issue in person and have a Dell Kiosk nearby, drop by and give it a look. I've found at the one near me, the 1520 they have on display has the graininess problem while the XPS 1920x1200 WUXGA doesn't. Doesn't mean all 1520's have it obviously, but it'll give you an idea of what to look for. I really wish they had a Vostro to display so I can check out the case in person.

 

I'm not sure if my SEC grainy, but the colors sure don't look right. I've got an LCD monitor hooked up as well and the colors are much more vibrant and lively on the external monitor. I'm debating on having Dell come out and replace it.

 

The SEC has lots of reports of poor color reproduction. On mine it's definitely true, however the grain issue is not as bad as on the AUO which had notable grain and sparkle.

 

oh yeah it is.. my sec was way worse than the auo i had prior to it

 

THE BIGGEST SINGLE THING YOU CAN DO ONCE YOU RECEIVE YOUR LAPTOP is to ask yourself, Do I like it?
Then don't question it anymore. I'm not being facetious. I am trying to relearn this process, but once you start questioning everything, it's hard to go back. There are some cases when it's good to be ignorant.

 

In Device Manager, go to the Monitor Properties, click on the Details tab, and then select Hardware IDs in the drop down menu.

 

no no, I know about that. He mentioned that his replacement (which he hasn't got yet) has the SEC monitor as well. I was wondering how he found that out when he can't get into device manager of the system which is probably still in production.

 

hats a part number?

I went to

1/ https://supportapj.dell.com/support/

2/ Click "warranty information" on the left.

3/ Click "warranty status" in the center of the screen.

4/ Enter your service tag

5/ Click Support history and status on the left.

I entered my code under my invoice: UX303

is this the part number determining my LCD screen?

 

yes.. RW985 is the code for the sec3350 so you didnt get that.

what res did you order?? if you ordered the wsxga you didnt get the lg either.. i could be wrong but i think the part number you posted is a auo..is your system a 14"?? in which case i believe the UX303 is a wxga auo screen

 

Does anyone know the part number for the LG 15 inch WXGA (i think that's what i have-15 inch 1440x900)?

 

sorry i know the one for the wsxga.. wish i could help there i believe they start with xk... though like xk709 etc... similar to that i could be wrong but i believe so all you have to do is check under your monitor properties under hardware id it will tell you what it is.. lg will say either lpl or lfpl with numbers after that

 

Well, I know I've got the SEC and while it's not grainy the colors look washed out. I've got my external monitor hooked up and everything looks much crisper and vibrant on that than this LCD than on the laptop. I called Dell and they want to replace it, but each rep I talk to keeps saying we replace like for like parts and I've been trying to explain it's the same screen I paid for just made by someone else. They also keep insisting they're only using Samsungs for my particular screen so i figured the part number might help.

 

Well, I have put it side by side with my 9300 (also WUXGA) and I can't say I noticed any particular difference, apart from the display perhaps being a little less vibrant in the colours. It's hard to imagine that I wouldn't notice if there was a real problem. So as you say, I guess I might have just been a bit paranoid from reading this forum.

I also have a Dell 20" ultrasharp LCD which is definitely more vibrant in colour, but really that is to be expected from a non laptop screen. However, playing around with the gamma, contrast and brightness in the video settings I was able to adjust it quite a lot. It probably needs more adjustment until I'm happy with it, but it's probably something to try for those complaining of the washed out colours if they haven't already done so. Perhaps the factory settings on the samsungs are simply not as ideal as those for the LG screens.


Btw, did anyone else's screens have dead/fixed pixels? There's only one which is not that noticable, but it's still not exactly ideal.

 

How did you get the service tag when you don't have the system? Why are people confusing the hell out of me?

Or is there some secret that I don't know? My replacement order is in production. how can I know which brand WSXGA+ LCD screen am I going to get? Someone please put step by step for me....thanks!

 

I may be wrong here, but it seems from what I've read that you cannot find out what it will be when they are simply producing the machine. You get what you are given.

It is only when they are bringing out a replacement part to install in an existing laptop that you can find out.

 

U.Pseudonym this particular thread is being used to discuss that the WSXGA+ Samsung displays are having the problem and that people are experiencing great results when replaced with an LG WSXGA+ display.

You are talking about a WUXGA+ display for your Inspiron 1720 , therefore the results in this thread do not apply.

I think because you have not noticed anything, then you don't have the problem. Which is good news for you

Grainy screens are noticable when you first use your laptop, you don't need to go hunting for the problem it jumps out at you.

 

you get your service tag on the invoice.. so once they set up a replacement and it actually ships you can check the new "invoice" even though they are not really charging you they still invoice it and then go to the tech section of the dell website and input the service tag this will tell you everything about this system.. you still as i said have to wait till it ships.. not much else you can do

 

yeah UX303 is my part number for my LCD listed under my invoice. I ordered the 1280x800 TruLife for my 1420. So does that mean I'll be definitely getting an AUO screen?

 

I had my AUO WXGA+ screen replaced today with a SEC WSXGA+ screen but it's still as grainy if not more. The problem is I'm not sure if it's possible to get an LG screen in the UK (I haven't heard of anyone in the UK receiving one and trying to enter the dell code in the uk site doesn't return any results) and I think the cool down period in the UK is only 7 days so I don't want to surpass the cool down period in trying to get this problem solved only to find that it's not possible and neither can I return it.

 

When I do that, I get "monitor/LPLE 400". What does this mean?

According to Dell support, original system configuration I get Part # GR433-LIQUID CRYSTAL DISPLAY, 17, Wide Ultra Extended Graphics Array, VIDEO ELEC. STDS. ASSOC., TLF, SAMSUNG

So I have samsung, right?

After the clean install, the screen was so grainy and horrible but after all the drivers have been installed, the screen looks fine and I can't see anything wrong with it. Due to other problems I'm having with the new system, the technical support rep recommended that I get the exchange laptop so should I ask for LG specifically or leave it up to fate?