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    Great customer Service Dell!

    Discussion in 'Dell' started by sbarnet, Jan 16, 2008.

  1. sbarnet

    sbarnet Notebook Enthusiast

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    I just wanted to tell you all of a good dell story. I know some of you tried to help me with a hard-drive reformat and re-install of XP. I finally tried fdisk today and still couldn't get into windows setup so called tech support at MS. They wanted to charge me 60.00 to fix my problem, so I called dell. the OS came with my computer but it was out of warranty 3 years ago so I really expected nothing. I got a hold of a very nice person in the phillipines(sp?) and he said even though it was out of warranty he would help me. We were on the phone for 2 HOURS! He helped me reinstall, format and reinstall drivers. Way above and beyond his call of duty. Just wanted to let you know of a great experience! Thanks Aries!
    steph
     
    sbarnet, Jan 16, 2008
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  2. nizzy1115

    nizzy1115 Notebook Prophet

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    Good to hear you got everything taken care of!
     
    nizzy1115, Jan 16, 2008
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  3. wogstaa

    wogstaa Notebook Evangelist

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    you got lucky
     
    wogstaa, Jan 16, 2008
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