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    HELP - M17x R2 refurb - nightmare service

    Discussion in 'Dell' started by CATALANOpunch, May 26, 2011.

  1. CATALANOpunch

    CATALANOpunch Notebook Consultant

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    I just recently ordered and received a m17x r2 "certified" refurbished system. First off it didn't even power on, despite the battery indicator on the base showing full battery life. Then to top it off they gave me the wrong power brick (a generic Dell that didn't fit) and the cord that goes from the brick to the wall.


    I've been on the phone for 4 hours. I've been hung up on 6 times, refused to have return processed twice, talked to 4 managers and had 2 separate people make up fake exchanges - to which a later rep confirmed were never processed nor documented.

    I feel helpless, does anyone have a recent management or corporate contact? No one will help me, I just bought this 2 days ago!



    Thanks in advance.
     
    CATALANOpunch, May 26, 2011
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  2. pmassey31545

    pmassey31545 Whats the mission sir?

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    http://forum.notebookreview.com/ali...placement-systems-warranty-repair-issues.html Look here for all your AW warranty and replacement needs.
     
    pmassey31545, May 26, 2011
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  3. CATALANOpunch

    CATALANOpunch Notebook Consultant

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    Thank you for the link, very helpful.

    :)
     
    CATALANOpunch, May 27, 2011
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  4. greatrift

    greatrift Notebook Enthusiast

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    I had a similar experience a few years ago. I disputed the payment with AMEX and very quickly their service changed. Ended up keeping the laptop with 100 credit toward next purchase.
     
    greatrift, May 31, 2011
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  5. Mavericke_m15x

    Mavericke_m15x Notebook Evangelist

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    And be sure to read my post here on it... lots of good information. I've been going through what you're going through for 7+ months now.

    Repair/Warranty Step By Step
     
    Mavericke_m15x, Jun 17, 2011
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