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    HELP: my brand new Vostro won't power off

    Discussion in 'Dell' started by Sredni Vashtar, Aug 17, 2007.

  1. Sredni Vashtar

    Sredni Vashtar Notebook Evangelist

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    What the...

    Tried Media Direct by turning on the laptop with the media direct button
    I wanted to see a dvd movie I bought on Amazon UK a couple of years ago. Original DVD, not a backup copy. Media direct says "sorry this is the wrong regional code" and asks me if I want to change or keep the DVD regional code (I expected that to be already set, thanks Dell - and no, the DVD region code is correct for my country). I choose to keep the regional code because I wanted to see if Windows gave me the same message and then chose "exit" among the different menus .

    I am stuck with a black screen, an arrow pointer and I can't turn the computer off. Tried to press the power button for several seconds (up to 15-20 secs). Nope it won't shut down. Tried media dell direct, too.

    I am stuck, with a fully charged battery.

    How do I turn the computer off?

    Someone please help.
     
    Sredni Vashtar, Aug 17, 2007
    #1
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    If holding down the off button doesn't work then pull out the power cable and remove the battery.

    John
     
    John Ratsey, Aug 17, 2007
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  3. catness

    catness Notebook Guru

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    ....remove the battery
     
    catness, Aug 17, 2007
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  4. Sredni Vashtar

    Sredni Vashtar Notebook Evangelist

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    Won't that damage the notebook?
    Ok, you wouldn't have suggested this if it were so... :)

    This is my first day with my first personal notebook.
    Oh well I wanted to remove media direct, anyway. Now I've got one more reason to do that.

    Thanks for your prompt reply (both of you).
     
    Sredni Vashtar, Aug 17, 2007
    #4