The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Hardware replacement.

    Discussion in 'Dell' started by D0S3, Jan 11, 2008.

  1. D0S3

    D0S3 Notebook Enthusiast

    Reputations:
    0
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    5
    So will dell replace your laptop if a piece of hardware isn't working such as the disk drive, screen, touchpad or do they just replace the faulty piece and return you the same laptop? Thanks in advance.
     
    D0S3, Jan 11, 2008
    #1
  2. kowell

    kowell Notebook Evangelist

    Reputations:
    268
    Messages:
    547
    Likes Received:
    8
    Trophy Points:
    31
    Depending on the warranty you have, they will either ask you to send the laptop, repare it and send it back for bigger/more complicated components or send you the component and assists you by phone to install it if it's a smaler component (RAM, keyboard, HDD).

    IF the computer is beyond repair and you have full coverage they may send a new one but don't keep your hopes up.
     
    kowell, Jan 11, 2008
    #2
  3. D0S3

    D0S3 Notebook Enthusiast

    Reputations:
    0
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    5
    Well I'm having a couple of issues with the disk drive and the touch keys for volume control on the laptop and those are things I'd hope they would handle. I'll give them a call today. 24/7 tech support or am I gonna have to wait till Monday?
     
    D0S3, Jan 11, 2008
    #3