Has anyone extended their warranty after they got their lappy (UK)

Hey

I am having problmes were as I cannot phone the warranty and sales people as I work 8-6.

And for some stupid reason they are only open 9-5, and you cannot do it on the internet.

Has anyone received their lappy and then decided to up the warranty.

I only have the standard 1 year, but looking to upgrade since this whole chip fiasco, and also I am planning on keeping my laptop until it dies anyway.

Can someone please let me know how much they paid and for what if they did extend.

Thanks guys

 

Canada,
see my reply to this thread:

http://forum.notebookreview.com/showthread.php?t=292800

 

Ah thanks dude

95 is quite cheap for 3 years.

Will have to call, when I get the chance.

 

Yes. I upgraded after the fact. The price was fair is all that I can remember. You get a break at work right? Take a break during their hours of operation, call and you should be helped.

 

I bought a Dell desktop for the lad and they rang me up about a month later to ask if I wanted to extend the warranty on it. I declined but did extend the warranty on my Vostro.

 

I think I might take the plunge.

I think its well worth it.

 

I dealt with the support centre of Compaq, Dell, Gateway and Acer in the UK. They are all they same, simply useless. I don't know what's wrong with the UK costumer services; they are very very very bad. It's like their technicians don't have any prior knowledge of the products they sell.

With HP, they kept my Compact Evo n1015 for 4 months without repairing it. I had to fix it by myself.

With Acer. I needed a bios update to enable support for intel wifi on my friend's Acer TM 290. I emailed them about five-six times. Each time someone different replayed to my email. They said that Acer doesn't support bios upgrade, and wanted me to send them this laptop and pay £54-£55 just to get their technician to expect it. Then they will send me a quote for a repair bill for a laptop that is in full working order.
I got the info regarding that the support of the intel wifi was added in a bios version newer than the one in my friend's laptop from searching Acer's website.

I bought a Dell M70 as a repair project. It had originally a matte 1920x1440 15.4" screen. This resolution is too small so I wanted to replace it with a 1280x800 glossy 15.4" screen instead. I emailled dell UK for a reference and they wanted all my personal details including address so they can send me a quote for a screen replacement when all I wanted was a reference for the LCD panel. I emailed them again and they insisted that I can't use a 1280x800 screen.
I did a bit or research and found that Dell actually sold the M70 with 1280x800 glossy 15.4" panels. I chatted with a dell technician via the Dell.com chat option (US), and he provided me with a panel reference for the US market. I email back dell UK to tell me the reference of the screen panel for the UK market, and they said that I shouldn't trust the US technician and I shouldn't contact the US support centre...Is't Dell one big corporation? and doesn't matter where you are they world, a Dell support centre should be able to help?... The UK repair centre doesn't seem to think so.

For these reasons I suggest NOT to extand the warranty.

For my part, If I could save more money I'd ask them to sell me a laptop without a warranty at all, not even the one year one.

Note that my observations and suggestions are based on the UK only. In other European countries, people are more than happy with their costumer services. I recall someone from I think Sweeden or Belgium maybe, he sent his laptop to Acer for repair, and Acer lost it. They send him an upgrade (newer and faster model) as a replacement.

 

I hate dell customer services UK as well.

I cant stand speaking to them, I get put on hold... ON THIS SUPPOSID XPS PREMIUM LINE, for at least 30min,, which they charge.

When you get a hold of them they have no idea what you are talking about, put you on hold about 5 times, while they consult a book.

To be honest I think sometimes if something goes wrong with the laptop I think from what I hear from everyone that all parts are replacebale.

The only thing that is probably more expensive than the warranty is maybe the motherboard attached to the graphics card and the screen.

But for all the stress dealing with a numpty and phone calls and cost they are probably on par.

I am just wondering that if anything goes wrong with my XPSM1530 that it might be cheaper to take it to a mate or pay a tech myself to fix and proably will come in at around the same price as the warranty.

Dont get me wrong I like Dell computers BUT MAN I HATE THE CUSTOMER SERVICE.

 

Over time extended warranties cost more than the repairs they cover. They provide extra features like next business day repairs and can be worth it you just don't have the money for one big repair.

Also laptops rarely go wrong between 6 months and 3 years. And if they fail due to an 'inherent fault' you are covered by your stutory rights.

 

To be fair with my Vostro I have next business day onsite and have been extremely pleased with the service. I've had two screen replacements (dead pixel problems which can be hard work to get fixed under warranty with arguing about what constitutes a bad enough problem for warranty cover) which were dealt with with little argument and both jobs performed he next day by compotent and able technicians in very good time.

Looking forward to driving my lappy into the ground and getting all them niggles fixed next day for the next three years

 

I think you've been lucky (i.e. spoke to a nice support guy) or you just had more than the minimum number of dead pixels for which dell accept to replace a faulty screen.

BTW I've never undestood how dell and else can sell laptops with dead pixels. I also don't understand why some tolerate up to 11 dead pixels to classify a screen as faulty.