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    Help! Vostro 1400 and Light Leakage

    Discussion in 'Dell' started by crono1009, Aug 30, 2007.

  1. crono1009

    crono1009 Notebook Enthusiast

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    Alright well I got my Vostro at the beginning of the month but I haven't had much time to mess around with it due to college stuff. Well I have noticed quite a bit of light leakage. I love the computer so far, it's perfect without the light leakage issue. Though it has started to bother me especially with watching DVDs. Which I will be doing a lot of in college. Here are some pictures.

    This is the screen when brightness is on its lowest level.
    [​IMG]

    Here is the screen at recommended settings.
    [​IMG]


    Here is the screen at the highest brightness level.
    [​IMG]



    If I call Dell and ask for a replacement will they send me one and if I'm not pleased with it could I send their replacement back? Thanks.
     
    crono1009, Aug 30, 2007
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  2. crono1009

    crono1009 Notebook Enthusiast

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    Bump up my post.
     
    crono1009, Aug 30, 2007
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  3. virtuoso015

    virtuoso015 Notebook Guru

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    who is your lcd manufacturer ?
     
    virtuoso015, Aug 30, 2007
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  4. crono1009

    crono1009 Notebook Enthusiast

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    Under monitor it says "generic PNP".
     
    crono1009, Aug 30, 2007
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  5. shadou

    shadou Notebook Consultant

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    Right click the "generic PnP monitor" in the Device Manager, and click properties. Click the details tab in the window that pops up and then click Hardware ID in the drop down menu. It should then list your manufacturer in the letter and numbers that follow the slash after MONITOR.

    I have similar light leakage and it is the only issue I have with the whole laptop, but it is a big one.
     
    shadou, Aug 30, 2007
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  6. crono1009

    crono1009 Notebook Enthusiast

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    Alright, it says "CMO1426".
     
    crono1009, Aug 30, 2007
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  7. crono1009

    crono1009 Notebook Enthusiast

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    I'm about to call Dell and see what I can do, is there anything else other than getting a whole new system I could do to get rid of the leakage?
     
    crono1009, Sep 4, 2007
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  8. crono1009

    crono1009 Notebook Enthusiast

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    Well I called and got someone I couldn't even understand, who didn't seem to help the problem at all and just put be on hold. Is it a better idea to "chat online" with a rep?

    Sorry for the double post.
     
    crono1009, Sep 4, 2007
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  9. virtuoso015

    virtuoso015 Notebook Guru

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    Well, i called up tech support and they were quite helpful even if they couldnt really understand what light leakage meant :)... but the point is, i am getting my replacement tomorrow, only one day after i reported the problem to them
     
    virtuoso015, Sep 4, 2007
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  10. crono1009

    crono1009 Notebook Enthusiast

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    Wow, that's great to hear!

    It's funny because after I hung up he called me back telling me they were sending me a replacement system, he was helpful also but yeah didn't understand light leakage. And I'm past my 21 days which is crazy.

    One last question for anyone who has used Dell's replacement program, if the replacement I receive has a problem or is somehow worse than my current laptop's problem, could I just send them back the replacement system? Thanks!
     
    crono1009, Sep 4, 2007
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