Hey! Look at me! I can press buttons!

Ok, this chat was worthless. This person has no clue what I asked her or him.

1:03:00 AM System Your chat session will begin shortly.
1:03:00 AM System Vidya Parashuram has joined this session!
1:03:00 AM System Connected with Vidya Parashuram
1:03:05 AM Hello.
1:03:09 AM Vidya Parashuram Thank you for contacting Dell Customer Service Chat. My name is Vidya. How may I help you?
1:03:16 AM I was wondering, what is causing the delays now?
1:03:19 AM Vidya Parashuram Hello Ivaylo
1:03:32 AM Still not enough LCDs? Or is it another problem?
1:03:40 AM Vidya Parashuram I will check this information for you.
1:03:45 AM Vidya Parashuram Please verify the first and last name on the account.
1:03:46 AM Ok, thank you.
1:04:08 AM ************is the account name. Email address is t******
1:04:30 AM Vidya Parashuram Thank you.
1:04:35 AM Vidya Parashuram Please give me 2-3 minutes to check the information.
1:04:46 AM OK, no problem.
1:07:11 AM Vidya Parashuram Thank you for staying online.
1:07:46 AM Vidya Parashuram I have checked the records and see that the order is delayed as the LCD is backordered.
1:08:15 AM When do you expect to get more LCDs?
1:08:26 AM Vidya Parashuram Dell always strives to, and most often does, meet or exceed its estimated shipping dates. However, on occasion, we encounter a shortage of available parts or other issues that may hold up production of certain systems or cause our estimated shipping dates to be several weeks out, rather than a few days from the date of your order.
1:08:36 AM Vidya Parashuram I see that the new Estimated Ship Date is 08/28/2007.
1:09:11 AM Can this LCD be changed to a better one to get my laptop faster?
1:09:21 AM Vidya Parashuram We are making every effort to ship the order to you as soon as possible.
1:09:37 AM Ok, thanks. Bye.
1:09:39 AM System The session has ended!


I really didn't ask if you "were doing your best to ship my order." Two of my questions weren't answered. I guess he/she doesn't speak English. Haha. I could do their job better than them, that's the sad part...I'm only 14.

 

That's how my chat session went... Worthless.

 

Even if you do change the LCD screen, they will have to make your laptop over again. But I do know that the anti-glare screen is shipping very fast. Got mine from order to my house in 7 days.

 

If you're only 14, you were posing as whoever bought it for you!!!!!!!! POSER!!!!!!!!!!!!!

It's okay, I was 17 (well sixteen, I just turned 17 today) when I was calling Dell about my laptop posing as my dad.

 

You don't have to pose. I'm 20, don't have credit so the prefereed account is in my mother's name. When I chatted with the rep I told her who I was and that I wasn't the name on the account. As long as you have all the required info they don't care.

Oh and btw I love this:

The rep I chatted with told me the exact same thing. I laughed so hard!

-Taylor

 

These responses must be pre-scripted... I stay away from online chats because they never get anywhere.

 

or Indians type unusually fast

 

Hahaha. LOL. I wasn't really posting as my mom, because I put in my own name, and my address. I said the account was hers, though. After all, it doesn't really matter who is talking to them. I myself could go buy a laptop from them with a debit card. As long as they get the money, they don't care who they talk to.