Hilarious: Obtaining the MediaDirect Reinstallation CD (Dell Chat Log)

04/19/2006 05:35:23PM Session Started with Agent (Soma_01119130)

04/19/2006 05:35:23PM DJSlakoR: "Requesting MediaDirect 2.0 Reinstallation CD Part # DH371 P/N YG694. SECOND request."

04/19/2006 05:35:35PM Agent (Soma_01119130): "Thank you for contact ting Dell Hardware Warranty Support.

04/19/2006 05:36:10PM Agent (Soma_01119130): "Please give me a moment to pull up your account information. Meanwhile, I would like to inform you that you might get an invitation to participate in a survey at the end of this session. You will be asked to rate our interaction on a scale of 1 to 9 with"

04/19/2006 05:37:05PM DJSlakoR: "I originally requested this cd in chat session xxxxxxx - but the kit of CDs he sent me did not include the MediaDirect reinstallation CD, so I accquired the part# p/n for you."

04/19/2006 05:38:02PM Agent (Soma_01119130): "As I see in the system details, you are contacting us for Inspiron 6400, with Windows xp as the Operating System?"

04/19/2006 05:38:21PM DJSlakoR: "well, E1505"
04/19/2006 05:38:24PM DJSlakoR: "not 6400"

04/19/2006 05:39:24PM Agent (Soma_01119130): "Okay."

04/19/2006 05:39:43PM DJSlakoR: "but i plan to install a new hard drive - in order to regain MediaDirect functionality, one must have the mediadirect REINSTALLTION (not repair) kit, which is the part# i provided you"

04/19/2006 05:41:00PM Agent (Soma_01119130): "As I see in the details, you wanted to inquire about the dispatch of the CDs that you were supposed to receive."
04/19/2006 05:41:04PM Agent (Soma_01119130): "Am I correct?"

04/19/2006 05:42:00PM DJSlakoR: "I received what the previous rep dispatched, he just didn't dispatch everything I needed. The CD I need which he failed to send me is: MediaDirect 2.0 Reinstallation CD Part # DH371 P/N YG694"

04/19/2006 05:42:19PM Agent (Soma_01119130): "Clint, let me know that what all CDs did you receive?"

04/19/2006 05:43:32PM DJSlakoR: "Driver/Diagnostics disk for Inspiron and XPS systems, Tools & System Software, PowerDVD, MyDVD & RecordNow, DigitalMedia v.7 LE, Windows MCE Reinstall disk. None of these include MediaDirect Reinstallation."
04/19/2006 05:43:50PM DJSlakoR: "However, the CD i have mentioned several times to you, does."

04/19/2006 05:44:20PM Agent (Soma_01119130): "Clint, the last CD, that is the Windows MCE Reinstall disk, is the same."

04/19/2006 05:44:59PM DJSlakoR: "No it's not. Do you even know what MediaDirect is? It's not Windows Media Center Edition. It's the software which loads if you press the MediaDirect button."

04/19/2006 05:45:05PM Agent (Soma_01119130): "MCE, means Media Center Edition."

04/19/2006 05:45:20PM DJSlakoR: "May I please have another representative."


.... it arrived this morning. Just insist on the part number I used and you'll get what you need (once you find a competent CSR).

DJS

 

LOL yeah they are idiots.

There is an ISO for that now. There is a link on notebookforums.com Its 512mb zip to 337. I burned it today. Works perfectly, but it turned out that I didn't need it.

I do need Dell Media Experience software which they say is on the application CD that they are sending out.

ANyone have an ISO for that? LOL

 

got DMX v3 sitting here now...

 

So if I wipe out every partition on my HD, I'd need the drivers CD, the MCE reinstallation CD, and the MediaDirect reinstallation CD with the part number above? Anything else?

Thanks.

 

Hahaha, thanks for the laugh!! Yep, idiots!!

 

Come on now guys there not idiots. The real idiots are dell trying to save a buck by hiring over seas, not the workers in india.